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07
Features
AI Content
07
Features
AI Content
Within each use case and job, what features might help them achieve their goals?
Problem domain
Discovering the right home
Discovering the right home
p
1
Use case
Destination and date search
Destination and date search
p
1
Job
City or region search
City or region search
4/4 features
Job
Neighborhood-specific search
Neighborhood-specific search
4/4 features
Job
Flexible-dates search
Flexible-dates search
4/4 features
Job
Map-based area search
Map-based area search
4/4 features
Job
Enter a destination and travel dates
Enter a destination and travel dates
4/4 features
Job
Return only homes available for those dates
Return only homes available for those dates
4/4 features
Job
Show results across the whole searched area
Show results across the whole searched area
4/4 features
Use case
Filtering to specific needs
Filtering to specific needs
p
3
Job
Budget filtering
Budget filtering
4/4 features
Job
Space and group-size filtering
Space and group-size filtering
4/4 features
Job
Amenity filtering
Amenity filtering
4/4 features
Job
Home-type filtering
Home-type filtering
4/4 features
Job
Accessibility and special-needs filtering
Accessibility and special-needs filtering
4/4 features
Job
Filter homes by price range
Filter homes by price range
4/4 features
Job
Filter by number of guests, bedrooms, and beds
Filter by number of guests, bedrooms, and beds
4/4 features
Job
Filter by required amenities and home type
Filter by required amenities and home type
4/4 features
Use case
Evaluating a specific listing
Evaluating a specific listing
p
2
Job
Reviewing photos and description
Reviewing photos and description
4/4 features
Job
Checking reviews and host reputation
Checking reviews and host reputation
4/4 features
Job
Understanding rules, fees, and policies
Understanding rules, fees, and policies
4/4 features
Job
Assessing the location and surroundings
Assessing the location and surroundings
4/4 features
Job
Contacting the host with questions
Contacting the host with questions
4/4 features
Job
Review photos and full description
Review photos and full description
4/4 features
Job
Check house rules, fees, and cancellation policy
Check house rules, fees, and cancellation policy
4/4 features
Job
Read reviews and check the host's track record
Read reviews and check the host's track record
4/4 features
Use case
Comparing and shortlisting homes
Comparing and shortlisting homes
p
4
Job
Saving homes to a wishlist
Saving homes to a wishlist
4/4 features
Job
Comparing shortlisted options
Comparing shortlisted options
4/4 features
Job
Deciding with travel companions
Deciding with travel companions
4/4 features
Job
Save homes to revisit later
Save homes to revisit later
4/4 features
Job
Compare saved homes on key factors
Compare saved homes on key factors
4/4 features
Job
Share options with fellow travelers
Share options with fellow travelers
4/4 features
Use case
Open-ended browsing for inspiration
Open-ended browsing for inspiration
p
34
Job
Browsing without a set destination
Browsing without a set destination
4/4 features
Job
Exploring by trip theme or vibe
Exploring by trip theme or vibe
4/4 features
Job
Discovering homes as a hotel alternative
Discovering homes as a hotel alternative
4/4 features
Job
Explore homes without fixed dates or place
Explore homes without fixed dates or place
4/4 features
Job
Surface appealing destinations and homes
Surface appealing destinations and homes
4/4 features
Job
Spark trip ideas within rough constraints
Spark trip ideas within rough constraints
4/4 features
Problem domain
Protected booking and payments
Protected booking and payments
p
2
Use case
Confirming a booking
Confirming a booking
p
5
Job
Checking real-time availability
Checking real-time availability
4/4 features
Job
Reviewing the full price before committing
Reviewing the full price before committing
4/4 features
Job
Reading the cancellation policy first
Reading the cancellation policy first
4/4 features
Job
Getting instant confirmation
Getting instant confirmation
4/4 features
Job
Choose check-in and check-out dates
Choose check-in and check-out dates
4/4 features
Job
Confirm the home is available for those dates
Confirm the home is available for those dates
4/4 features
Job
Lock in the reservation instantly
Lock in the reservation instantly
4/4 features
Job
Receive proof the booking is firm
Receive proof the booking is firm
4/4 features
Use case
Paying safely through escrow
Paying safely through escrow
p
6
Job
Entering payment details securely
Entering payment details securely
4/4 features
Job
Knowing money is held until check-in
Knowing money is held until check-in
4/4 features
Job
Paying in installments or later
Paying in installments or later
4/4 features
Job
Getting a receipt and payment record
Getting a receipt and payment record
4/4 features
Job
Enter payment details securely
Enter payment details securely
4/4 features
Job
Have the payment held in escrow
Have the payment held in escrow
4/4 features
Job
Confirm money releases only after check-in
Confirm money releases only after check-in
4/4 features
Use case
Changing or cancelling a booking
Changing or cancelling a booking
p
24
Job
Cancelling within the free window
Cancelling within the free window
4/4 features
Job
Cancelling after the deadline
Cancelling after the deadline
4/4 features
Job
Changing dates on an existing booking
Changing dates on an existing booking
4/4 features
Job
Modify the booking dates
Modify the booking dates
4/4 features
Job
Cancel the reservation
Cancel the reservation
4/4 features
Job
Calculate the refund due
Calculate the refund due
4/4 features
Job
Receive the refund back to the original method
Receive the refund back to the original method
4/4 features
Use case
Getting protected when a stay isn't as described
Getting protected when a stay isn't as described
p
25
Job
Reporting a home that doesn't exist or can't be accessed
Reporting a home that doesn't exist or can't be accessed
4/4 features
Job
Reporting a home that's misrepresented
Reporting a home that's misrepresented
4/4 features
Job
Getting rebooked into a comparable home
Getting rebooked into a comparable home
4/4 features
Job
Escalating a disputed claim
Escalating a disputed claim
4/4 features
Job
Report that the home isn't as described
Report that the home isn't as described
4/4 features
Job
Provide evidence of the problem
Provide evidence of the problem
4/4 features
Job
Get a refund or rebooking
Get a refund or rebooking
4/4 features
Job
Receive protection payout for the failure
Receive protection payout for the failure
4/4 features
Use case
Receiving protected payouts as a host
Receiving protected payouts as a host
p
14
Job
Setting up a payout method
Setting up a payout method
4/4 features
Job
Getting paid automatically after check-in
Getting paid automatically after check-in
4/4 features
Job
Understanding the payout breakdown
Understanding the payout breakdown
4/4 features
Job
Handling a payout affected by cancellation or dispute
Handling a payout affected by cancellation or dispute
4/4 features
Job
Have the payout triggered after check-in
Have the payout triggered after check-in
4/4 features
Job
Receive funds to the chosen account
Receive funds to the chosen account
4/4 features
Job
See a clear breakdown of the payout
See a clear breakdown of the payout
4/4 features
Problem domain
Trust and accountability
Trust and accountability
p
3
Use case
Verifying who you are
Verifying who you are
p
7
Job
Confirming a new guest's identity
Confirming a new guest's identity
4/4 features
Job
Confirming a new host's identity
Confirming a new host's identity
4/4 features
Job
Re-verifying after a flag or dispute
Re-verifying after a flag or dispute
4/4 features
Job
Confirm your legal identity
Confirm your legal identity
4/4 features
Job
Link a verifiable contact method
Link a verifiable contact method
4/4 features
Job
Display a trust badge on your profile
Display a trust badge on your profile
4/4 features
Use case
Judging a listing before booking
Judging a listing before booking
p
8
Job
Reading a host's guest reviews
Reading a host's guest reviews
4/4 features
Job
Checking a host's overall track record
Checking a host's overall track record
4/4 features
Job
Trusting a brand-new listing with no reviews
Trusting a brand-new listing with no reviews
4/4 features
Job
Read past guest reviews
Read past guest reviews
4/4 features
Job
Check the host's rating and history
Check the host's rating and history
4/4 features
Job
Weigh review volume and recency
Weigh review volume and recency
4/4 features
Use case
Vetting a guest before hosting
Vetting a guest before hosting
p
16
Job
Reading a guest's host reviews
Reading a guest's host reviews
4/4 features
Job
Hosting a first-time guest with no reviews
Hosting a first-time guest with no reviews
4/4 features
Job
Check the guest's verification status
Check the guest's verification status
4/4 features
Job
Read reviews from previous hosts
Read reviews from previous hosts
4/4 features
Job
Assess the guest's overall reputation
Assess the guest's overall reputation
4/4 features
Use case
Leaving an honest review after a stay
Leaving an honest review after a stay
p
21
Job
A guest reviewing a home and host
A guest reviewing a home and host
4/4 features
Job
A host reviewing a guest
A host reviewing a guest
4/4 features
Job
Reviews staying public and permanent
Reviews staying public and permanent
4/4 features
Job
Rate the other party
Rate the other party
4/4 features
Job
Write a written review
Write a written review
4/4 features
Job
Submit before the review window closes
Submit before the review window closes
4/4 features
Use case
Reporting problems and bad actors
Reporting problems and bad actors
p
28
Job
Flagging a fake or scam listing
Flagging a fake or scam listing
4/4 features
Job
Reporting a guest who broke the rules
Reporting a guest who broke the rules
4/4 features
Job
Reporting harassment or safety concerns
Reporting harassment or safety concerns
4/4 features
Job
Flag a suspicious listing or account
Flag a suspicious listing or account
4/4 features
Job
Report an incident with evidence
Report an incident with evidence
4/4 features
Job
Trigger a review of the reported party
Trigger a review of the reported party
4/4 features
Problem domain
Hosting setup and management
Hosting setup and management
p
4
Use case
First listing creation
First listing creation
p
9
Job
Describe the space and amenities
Describe the space and amenities
4/4 features
Job
Add and arrange photos
Add and arrange photos
4/4 features
Job
Set location and neighborhood
Set location and neighborhood
4/4 features
Job
Publish and go live
Publish and go live
4/4 features
Job
Describe the space and its layout
Describe the space and its layout
4/4 features
Job
Set the location and neighborhood
Set the location and neighborhood
4/4 features
Job
Upload and arrange photos
Upload and arrange photos
4/4 features
Job
Choose what type of space is offered (room, apartment, whole home)
Choose what type of space is offered (room, apartment, whole home)
4/4 features
Job
Publish the listing so it becomes searchable
Publish the listing so it becomes searchable
4/4 features
Use case
Pricing the space
Pricing the space
p
10
Job
Set the base nightly rate
Set the base nightly rate
4/4 features
Job
Adjust for seasons and demand
Adjust for seasons and demand
4/4 features
Job
Set fees and discounts
Set fees and discounts
4/4 features
Job
Set a base nightly rate
Set a base nightly rate
4/4 features
Job
See guidance on what comparable homes charge
See guidance on what comparable homes charge
4/4 features
Job
Adjust price for demand, seasons, or events
Adjust price for demand, seasons, or events
4/4 features
Job
Add fees for cleaning or extra guests
Add fees for cleaning or extra guests
4/4 features
Use case
Calendar and availability management
Calendar and availability management
p
11
Job
Block and open dates
Block and open dates
4/4 features
Job
Set stay rules
Set stay rules
4/4 features
Job
Sync availability across bookings
Sync availability across bookings
4/4 features
Job
Block dates the home is unavailable
Block dates the home is unavailable
4/4 features
Job
Open dates for booking
Open dates for booking
4/4 features
Job
Set minimum and maximum stay length
Set minimum and maximum stay length
4/4 features
Job
Set buffer time between bookings
Set buffer time between bookings
4/4 features
Use case
Handling bookings and requests
Handling bookings and requests
p
12
Job
Review upcoming bookings
Review upcoming bookings
4/4 features
Job
Coordinate check-in and check-out
Coordinate check-in and check-out
4/4 features
Job
Handle cancellations and changes
Handle cancellations and changes
4/4 features
Job
See upcoming and past bookings
See upcoming and past bookings
4/4 features
Job
Review each guest and their stay details
Review each guest and their stay details
4/4 features
Job
Confirm arrival and departure timing
Confirm arrival and departure timing
4/4 features
Job
Prepare the home for each guest
Prepare the home for each guest
4/4 features
Use case
Getting paid
Getting paid
p
13
Job
Set up payouts
Set up payouts
4/4 features
Job
Receive payment after check-in
Receive payment after check-in
4/4 features
Job
Track earnings and history
Track earnings and history
4/4 features
Job
Set up a payout method
Set up a payout method
4/4 features
Job
Receive payout automatically after check-in
Receive payout automatically after check-in
4/4 features
Job
See earnings and payout history
See earnings and payout history
4/4 features
Job
Understand fees taken from each booking
Understand fees taken from each booking
4/4 features
Use case
Communicating with guests
Communicating with guests
p
17
Job
Answer pre-booking questions
Answer pre-booking questions
4/4 features
Job
Share arrival and house info
Share arrival and house info
4/4 features
Job
Support guests during the stay
Support guests during the stay
4/4 features
Job
Respond to pre-booking questions
Respond to pre-booking questions
4/4 features
Job
Send arrival and access details
Send arrival and access details
4/4 features
Job
Answer questions during the stay
Answer questions during the stay
4/4 features
Job
Provide house information and local tips
Provide house information and local tips
4/4 features
Use case
Building host reputation
Building host reputation
p
23
Job
Review guests after a stay
Review guests after a stay
4/4 features
Job
Read and respond to guest reviews
Read and respond to guest reviews
4/4 features
Job
Review each guest after their stay
Review each guest after their stay
4/4 features
Job
Read reviews guests leave
Read reviews guests leave
4/4 features
Job
Respond to feedback
Respond to feedback
4/4 features
Job
Build a reputation that wins future bookings
Build a reputation that wins future bookings
4/4 features
Use case
Managing the home operationally
Managing the home operationally
p
29
Job
Turn over between stays
Turn over between stays
4/4 features
Job
Coordinate cleaners and helpers
Coordinate cleaners and helpers
4/4 features
Job
Schedule cleaning between stays
Schedule cleaning between stays
4/4 features
Job
Restock essentials and prepare the space
Restock essentials and prepare the space
4/4 features
Job
Coordinate helpers or cleaners
Coordinate helpers or cleaners
4/4 features
Job
Track what needs doing before each arrival
Track what needs doing before each arrival
4/4 features
Use case
Managing multiple listings
Managing multiple listings
p
36
Job
Maintain separate calendars and prices
Maintain separate calendars and prices
4/4 features
Job
View all activity in one place
View all activity in one place
4/4 features
Job
Create and manage multiple listings
Create and manage multiple listings
4/4 features
Job
Keep calendars and prices separate per space
Keep calendars and prices separate per space
4/4 features
Job
See all bookings and earnings in one view
See all bookings and earnings in one view
4/4 features
Job
Switch between listings easily
Switch between listings easily
4/4 features
Problem domain
The stay experience
The stay experience
p
5
Use case
Arrival and check-in
Arrival and check-in
p
15
Job
Find the property
Find the property
4/4 features
Job
Get the keys or entry code
Get the keys or entry code
4/4 features
Job
Self check-in without the host
Self check-in without the host
4/4 features
Job
In-person greeting and handover
In-person greeting and handover
4/4 features
Job
Locate the exact property
Locate the exact property
4/4 features
Job
Get access instructions
Get access instructions
4/4 features
Job
Enter the home
Enter the home
4/4 features
Use case
Learning how the home works
Learning how the home works
p
19
Job
Connect to wifi and utilities
Connect to wifi and utilities
4/4 features
Job
Operate appliances and quirks
Operate appliances and quirks
4/4 features
Job
Understand house rules and expectations
Understand house rules and expectations
4/4 features
Job
Get the wifi and access details
Get the wifi and access details
4/4 features
Job
Learn how appliances work
Learn how appliances work
4/4 features
Job
Understand the house rules
Understand the house rules
4/4 features
Use case
Communicating during the stay
Communicating during the stay
p
18
Job
Ask the host a question
Ask the host a question
4/4 features
Job
Share arrival and timing updates
Share arrival and timing updates
4/4 features
Job
Request local recommendations
Request local recommendations
4/4 features
Job
Keep a durable record of agreements
Keep a durable record of agreements
4/4 features
Job
Message the other party
Message the other party
4/4 features
Job
Get a timely response
Get a timely response
4/4 features
Job
Keep a record of the conversation
Keep a record of the conversation
4/4 features
Use case
Handling problems mid-stay
Handling problems mid-stay
p
26
Job
Report a listing not as described
Report a listing not as described
4/4 features
Job
Handle a maintenance or facilities issue
Handle a maintenance or facilities issue
4/4 features
Job
Raise a safety or security concern
Raise a safety or security concern
4/4 features
Job
Escalate a dispute for resolution
Escalate a dispute for resolution
4/4 features
Job
Report the problem
Report the problem
4/4 features
Job
Get it resolved
Get it resolved
4/4 features
Job
Escalate if unresolved
Escalate if unresolved
4/4 features
Use case
Host managing an active stay
Host managing an active stay
p
27
Job
Send arrival and welcome info
Send arrival and welcome info
4/4 features
Job
Be reachable for guest needs
Be reachable for guest needs
4/4 features
Job
Address issues the guest raises
Address issues the guest raises
4/4 features
Job
Welcome the guest
Welcome the guest
4/4 features
Job
Respond to needs
Respond to needs
4/4 features
Job
Monitor the home is respected
Monitor the home is respected
4/4 features
Use case
Check-out and departure
Check-out and departure
p
20
Job
Follow check-out instructions
Follow check-out instructions
4/4 features
Job
Return keys or secure the home
Return keys or secure the home
4/4 features
Job
Confirm departure to the host
Confirm departure to the host
4/4 features
Job
Follow check-out instructions
Follow check-out instructions
4/4 features
Job
Return access
Return access
4/4 features
Job
Confirm departure
Confirm departure
4/4 features
Use case
Reviewing after the stay
Reviewing after the stay
p
22
Job
Guest reviews the host and home
Guest reviews the host and home
4/4 features
Job
Host reviews the guest
Host reviews the guest
4/4 features
Job
Read a track record before or after
Read a track record before or after
4/4 features
Job
Rate the other party
Rate the other party
4/4 features
Job
Leave written feedback
Leave written feedback
4/4 features
Job
Read the resulting track record
Read the resulting track record
4/4 features
Problem domain
Marketplace growth and go-to-market
Marketplace growth and go-to-market
p
6
Use case
Launching a new city
Launching a new city
p
33
Job
Seed the first local hosts
Seed the first local hosts
4/4 features
Job
Bring the first travelers
Bring the first travelers
4/4 features
Job
Keep supply and demand in step
Keep supply and demand in step
4/4 features
Job
Recruit a first wave of local hosts
Recruit a first wave of local hosts
4/4 features
Job
Attract early travelers to the new city
Attract early travelers to the new city
4/4 features
Job
Match the pace of supply and demand growth
Match the pace of supply and demand growth
4/4 features
Use case
Discovering the platform as a new traveler
Discovering the platform as a new traveler
p
31
Job
First-time signup and account setup
First-time signup and account setup
4/4 features
Job
Understanding the value versus hotels
Understanding the value versus hotels
4/4 features
Job
Completing a first trusted booking
Completing a first trusted booking
4/4 features
Job
Learn what the platform offers
Learn what the platform offers
4/4 features
Job
Compare homes against hotels on price and location
Compare homes against hotels on price and location
4/4 features
Job
Complete a first booking with confidence
Complete a first booking with confidence
4/4 features
Use case
Becoming a host for the first time
Becoming a host for the first time
p
30
Job
Discovering hosting is possible
Discovering hosting is possible
4/4 features
Job
Publishing a first listing in minutes
Publishing a first listing in minutes
4/4 features
Job
Earning the first booking and payout
Earning the first booking and payout
4/4 features
Job
Create a listing
Create a listing
4/4 features
Job
Set availability and price
Set availability and price
4/4 features
Job
Receive and accept a first booking
Receive and accept a first booking
4/4 features
Use case
Growing through referrals and word of mouth
Growing through referrals and word of mouth
p
35
Job
Travelers inviting other travelers
Travelers inviting other travelers
4/4 features
Job
Hosts recruiting other hosts
Hosts recruiting other hosts
4/4 features
Job
Guests converting into hosts
Guests converting into hosts
4/4 features
Job
Invite friends to travel or host
Invite friends to travel or host
4/4 features
Job
Reward both referrer and new user
Reward both referrer and new user
4/4 features
Job
Onboard referred users faster
Onboard referred users faster
4/4 features
Use case
Balancing supply and demand within a live city
Balancing supply and demand within a live city
p
32
Job
Filling neighborhood and price gaps
Filling neighborhood and price gaps
4/4 features
Job
Handling peak-season demand spikes
Handling peak-season demand spikes
4/4 features
Job
Reviving idle and underbooked listings
Reviving idle and underbooked listings
4/4 features
Job
Spot supply gaps by area and date
Spot supply gaps by area and date
4/4 features
Job
Recruit hosts where demand exceeds supply
Recruit hosts where demand exceeds supply
4/4 features
Job
Drive demand to areas with idle homes
Drive demand to areas with idle homes
4/4 features
Use case
Re-engaging and retaining both sides
Re-engaging and retaining both sides
p
37
Job
Bringing travelers back for the next trip
Bringing travelers back for the next trip
4/4 features
Job
Keeping hosts active between bookings
Keeping hosts active between bookings
4/4 features
Job
Winning back lapsed users
Winning back lapsed users
4/4 features
Job
Prompt travelers to book their next trip
Prompt travelers to book their next trip
4/4 features
Job
Keep hosts' calendars open and current
Keep hosts' calendars open and current
4/4 features
Job
Win back lapsed users on both sides
Win back lapsed users on both sides
4/4 features
07Features
Within each use case and job, what features might help them achieve their goals?