Given our execution capacity and structure, which features should each team tackle first, second, third?
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Won 48 of 48 by M189 · 189 columns
Squad / Track
#1 · Company-Backed Nomad Programs
#2 · Adventurous Budget Families
#3 · Adventurous Romantic Pioneers
#4 · Hostel-Swapping Adventurers
#5 · Budget Backpacker Explorers
#6 · Adventurous Group Ringleader
#7 · Casual Reunion Planner
#8 · Perpetual-Move Early Nomads
#9 · Deal-Hunting Trip Testers
#10 · Space-Seeking Young Parents
#11 · Gap-Year Wanderers
#12 · Confident Digital Solo Trippers
#13 · Experience-Seeking Duos
#14 · Safety-Conscious Family Planners
#15 · All-In Value Comparers
#16 · Cautious Special-Occasion Couples
#17 · Budget-Minded Students
#18 · Shared-Wishlist Planners
#21 · Between-Homes Improvisers
#22 · Cost-Split Booking Groups
#23 · Safety-Conscious Independent Travelers
#24 · Routine Remote Wanderers
#27 · Deadline-Bound Remote Workers
#29 · Frequent Self-Expensing Professional
#30 · Sight-Unseen Relocators
#31 · Hotel-Loyal Comfort Couples
#32 · Hotel-Loyal Cautious Solos
#33 · Sabbatical Settlers
#34 · Cautious First-Time Backpackers
#35 · Cautious Traditional Families
#36 · Family-Amenity Verifiers
#37 · Guarantee-Backed Family Reunions
#38 · Wedding Party Coordinator
#39 · Guaranteed-Value Hotel Switchers
#40 · Corporate Event Organizer
#41 · Planned Extended Visitors
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Home Discovery Division
Search & Filtering Group
Destination & Date Search Team
No track yet
Adjustable date window
Traveler shifts check-in and check-out with quick +/- day buttons and re-runs the search, so they can nudge dates to find open homes.
auto-assigned
Type location and pick dates
A single search box for a city or place name plus a calendar for check-in and check-out, returning homes available for those exact dates.
auto-assigned
Show price next to hotels
Each home listing displays its nightly price and neighborhood clearly, so a traveler can eyeball how it stacks up against a hotel they'd otherwise book.
auto-assigned
Prompt happy guests to list
After a good stay, a simple in-app nudge invites the guest to become a host, linking straight to the listing flow.
auto-assigned
Match place name to listings
Traveler types a city name; we match it against listing locations and show every available home in that city as a simple list.
auto-assigned
List all homes in the searched city
Return every available home whose listing address falls within the searched city or town, shown as a simple list for the chosen dates.
auto-assigned
Manual availability filter
Hosts mark blocked dates on a calendar; search hides listings that overlap the requested dates, so travelers only see homes free for their whole stay.
auto-assigned
Neighborhood name filter
Type or pick a neighborhood name and see only homes tagged to that district, filtering the wider city results down to the area you want.
auto-assigned
Autocomplete places and guest count
Adds place autocomplete with suggestions, a guest-number selector, and flexible-date hints, so travelers land on the right area and get results that fit their party.
auto-assigned
Flexible-length toggles
Adds preset flexibility like 'weekend', 'week', or '± 3 days', showing homes available across a nearby range instead of one fixed date pair.
auto-assigned
Pinned results on a map
Show search results as pins on a static map so travelers see roughly where each home sits relative to the area they typed in.
auto-assigned
Map the whole area with pins
Show all matching homes as pins on a map of the searched area, so travelers see coverage across every neighborhood, not just a text list.
auto-assigned
Booking-aware live calendar
Confirmed bookings automatically block those dates in real time, so search reflects true availability the moment another guest reserves — no stale or double-booked results.
auto-assigned
Autocomplete and map view
Adds place-name autocomplete to fix typos and ambiguity, plus a map showing where each home sits across the city so travelers grasp spread and neighborhoods.
auto-assigned
Pan-and-zoom to search here
Travelers drag and zoom the map freely; a 'search this area' button refreshes listings to only those inside the current view.
auto-assigned
Map-boundary browsing
Adds an interactive map with drawn neighborhood boundaries; pan, zoom, or tap a district outline to see only the homes that fall inside it.
auto-assigned
Flag empty listings
Marks homes with open dates and no bookings as available, showing them normally in search so idle supply at least appears alongside busier listings.
auto-assigned
Stay rules and gap handling
Search also respects minimum-night stays, check-in days, prep buffers, and awkward gaps between bookings, returning only homes that genuinely fit the requested dates.
auto-assigned
Search the map by area
Adds a map you can pan and zoom to search by neighborhood, plus nearby-date and nearby-place suggestions when exact matches are thin.
auto-assigned
Rank by relevance and pan-to-search
Ranks results by relevance, not just availability, and lets travelers drag or zoom the map to search any area, tightening broad regions down to real neighborhoods.
auto-assigned
Multi-channel invites
Adds one-tap sharing to messages, email, and social, address-book invites, reminders to lapsed invitees, and fraud checks that block self-referrals and fake accounts.
auto-assigned
Live map with price markers
Map updates listings automatically as it moves, shows nightly price on each pin, and highlights the matching card in the side list on hover.
auto-assigned
Search by drawn area and radius
Let travelers draw a custom area or set a radius around a point, and include nearby homes just outside the named boundary that still fit.
auto-assigned
Price-by-date calendar
A month calendar highlights which dates have availability and shows nightly prices per day, so travelers pick the cheapest open range at a glance.
auto-assigned
Draw-your-own area search
Lets travelers draw a custom shape or 'search this area' as they move the map, plus filter by commute time or distance to a chosen landmark.
auto-assigned
Flexible dates and saved searches
Adds flexible-month and weekend search, price-across-dates views, and saved searches with alerts when new homes match your destination and travel window.
auto-assigned
Understand fuzzy and flexible places
Interprets vague, misspelled, or landmark-based searches, handles overlapping regions and nearby suggestions when supply is thin, and surfaces the best homes for any place a traveler types.
auto-assigned
Smart pricing and photo guidance
Adds nightly-price suggestions based on nearby comparable homes and dates, plus photo quality checks and reorder tips, so hosts price and present the space well without guessing.
auto-assigned
Smart availability prompts
Detects patterns—unopened future months, expiring open windows, post-stay gaps—and prompts hosts at the right moment to extend or reopen dates in one tap.
auto-assigned
Best-dates recommendations
Automatically surfaces the cheapest and most-available date ranges for a destination, alerts travelers when prices drop, and suggests shifting dates to save.
auto-assigned
Synced multi-channel availability
Two-way calendar sync with external platforms plus flexible-date suggestions keeps availability accurate everywhere and offers nearby open dates when the exact ones are full.
auto-assigned
Filtering Team
No track yet
Tag amenities on listings
Hosts check boxes like step-free entrance, pet-friendly, or crib available. Travelers see these tags on each listing and read them manually to judge fit.
auto-assigned
Fixed price brackets
Pick from preset price bands (e.g. under $50, $50–100, $100+) to narrow the list to homes in your budget. Solves most simple budget filtering.
auto-assigned
Nightly price range
Traveler sets a min and max nightly price; only listings within that range appear in results.
auto-assigned
Checkbox amenity list
Traveler ticks common amenities like wifi, kitchen, or parking from a simple list, and results show only homes hosts marked as offering them.
auto-assigned
Guest count filter
Traveler sets how many guests are coming; search hides any home whose stated maximum occupancy is too small, so results only fit the group.
auto-assigned
Basic room-type toggle
A simple filter with three choices—private room, entire apartment, or whole house—that narrows search results to matching listings. Solves most cases where travelers know the space type they want.
auto-assigned
Filter by home type and top amenities
Pick room, apartment, or whole house, and check a short list of core amenities like WiFi, kitchen, and parking. Solves basic must-haves for most searches.
auto-assigned
Guest count filter
Enter how many people are traveling and hide any listing that can't sleep that group, using the host's stated maximum guest capacity.
auto-assigned
Adjustable min–max slider
Drag a min and max slider to set any custom nightly price range, with results updating live as you move it. Handles precise budgets between fixed brackets.
auto-assigned
Bedroom and bathroom filters
Adds separate minimum filters for bedrooms and bathrooms alongside guest count, so travelers ensure enough private rooms and bathrooms, not just a headline capacity number.
auto-assigned
Bed-type and sleeping breakdown
Filter by number and type of beds (king, queen, sofa, bunk) and see each listing's room-by-room sleeping arrangement, so travelers match actual sleeping needs.
auto-assigned
Grouped amenity filters
Adds organized categories, a searchable amenity list, and live result counts per option, so travelers combine several must-haves and instantly see how many homes match.
auto-assigned
Multi-select with live counts
Adds selecting several types at once and shows how many listings match each option before applying, so travelers see availability tradeoffs while filtering.
auto-assigned
Bedroom and bed sliders
Adds separate minimum filters for bedrooms and beds, so travelers needing privacy or specific sleeping arrangements narrow results beyond raw headcount.
auto-assigned
All-in trip total
Filter and results show the full trip cost—nightly rate, cleaning fee, service fee, and taxes—for the exact dates, not just the headline price.
auto-assigned
Full amenity checklist with counts
Adds a complete categorized amenity list plus bedroom, bathroom, and guest-count filters, showing how many homes match each option so travelers refine without hitting dead ends.
auto-assigned
Total trip-cost filtering
Filter by true all-in cost including cleaning and service fees across your dates, in your currency, so the price you filter by is the price you actually pay.
auto-assigned
Filter by accessibility needs
Adds dedicated search filters for step-free access, pet-friendly, cribs, and family needs, so only listings tagged as matching remain in results.
auto-assigned
Verify and detail accessibility
Structured accessibility fields with measurements, photos of entrances and bathrooms, and host-confirmed details, so travelers trust the tags instead of guessing from a checkbox.
auto-assigned
Bed-type breakdown
Shows exact bed types per room—king, queen, sofa bed, bunk—and lets travelers filter on them, so a group of four adults avoids one bed plus a couch.
auto-assigned
Guided price slider
A live histogram shows how many homes sit at each price, so travelers pick a range with real supply instead of guessing an empty band.
auto-assigned
Verified amenity accuracy
Guest reviews and past-stay confirmations flag amenities as verified, so filters surface homes where the listed wifi, AC, or washer actually exist and work.
auto-assigned
Combine hard requirements with instant results
Stack multiple required filters that update the map and list live, save filter sets, and flag when a requirement is rare so travelers relax the right constraint.
auto-assigned
Price distribution histogram
Show a bar chart of how many homes fall at each price so travelers set their range against real supply, avoiding empty results and finding the sweet spot.
auto-assigned
Group-fit recommendations
Enter the full group makeup (adults, children, couples) and the marketplace ranks homes by true fit, flags too-tight spaces, and suggests combining or splitting listings.
auto-assigned
Match a full needs profile
Traveler saves a reusable needs profile once; search auto-applies it, flags partial matches, suggests nearby workable homes, and lets guests message hosts to confirm specifics.
auto-assigned
Sleeping-fit guidance
Enter your travel party (adults, children, couples) and results rank by how comfortably each home actually sleeps them, flagging tight fits and suggesting better-matched homes nearby.
auto-assigned
Smart amenity matching
Learns each traveler's recurring needs, suggests relevant amenities per trip type, and surfaces nearby alternatives when an exact amenity match is scarce.
auto-assigned
Match verified amenities to trip needs
Amenities verified by reviews and photos, smart suggestions from your trip type, and near-miss homes shown with the exact missing item so nearly every need is met.
auto-assigned
Combined space and layout filters
Adds bedroom, bathroom, and shared-versus-private space controls layered on the type filter, so travelers pin down exact sleeping arrangements and privacy level in one pass.
auto-assigned
Whole-budget planner
Set one total trip budget; the system splits it across nights and party size, factors in local price swings by date, and flags cheaper nearby dates or areas.
auto-assigned
Boost idle homes in search
Ranks underbooked homes and quiet neighborhoods higher for matching searches, and highlights them with an availability badge so travelers notice options that would otherwise sit empty.
auto-assigned
Auto-managed rolling availability
Optionally auto-extends a rolling booking window, learns each host's real availability rhythm, and demotes chronically stale listings in search until refreshed.
auto-assigned
Smart type recommendations
Adds guided suggestions that infer the right home type from party size, trip purpose, and past bookings, then pre-sets filters and explains why, covering novice and edge-case travelers.
auto-assigned
Evaluation & Inspiration Group
Listing Evaluation Team
No track yet
Photo gallery and description
Show the host's uploaded photos in a scrollable gallery alongside a free-text written description, so travelers can see and read about the space.
auto-assigned
Show all rules and fees upfront
Listing page displays house rules, cleaning and service fees, check-in time, and cancellation policy as clear text sections the traveler reads before booking.
auto-assigned
Send a message
A simple contact form or message box on the listing lets the traveler type a question and email it to the host, who replies by email.
auto-assigned
Show photos and text
A single photo gallery plus a written description, amenities list, and location area, so travelers can see and read what the home offers before booking.
auto-assigned
List rules and policy as text
Host writes house rules, extra fees, and cancellation terms in free-text fields shown on the listing, so guests can read the basics before booking.
auto-assigned
Pin the home on a map
Show the listing's approximate location on a map with the neighborhood name and a written description of the area from the host.
auto-assigned
Star rating and written reviews
Each listing shows an average star rating and a scrollable list of past guests' written reviews, so travelers judge the place from real prior stays.
auto-assigned
Star rating and written reviews
Show each listing's average star rating and let past guests leave written reviews, so travelers see real feedback before booking.
auto-assigned
Send win-back emails
Automatically email travelers and hosts who've gone quiet, reminding them the platform exists with a simple 'we miss you' message and a link back.
auto-assigned
In-app threaded chat
Adds a real conversation thread inside the app with push and email notifications, so both sides see the full back-and-forth history in one place before booking.
auto-assigned
Total price and policy summary
Adds an itemized price breakdown showing every fee in the final total, plus plain-language cancellation policy tags (flexible, moderate, strict) with refund deadlines.
auto-assigned
Show nearby places and distances
Add nearby points of interest—transit stops, restaurants, attractions—with walking and driving distances, plus street view so travelers see the actual surroundings.
auto-assigned
Organize rich media by room
Captioned photos grouped by room, a structured amenities grid with icons, house rules, and a map, so travelers quickly find the specific details that matter to them.
auto-assigned
Structured, captioned listing
Adds captioned photos grouped by room, a photo count, amenity icons, and a structured description with bedrooms, bathrooms, and layout, so the picture is complete and skimmable.
auto-assigned
Structured policy summary
Standardized fields — check-in/out times, pets, smoking, parties, cleaning and service fees, plus a named cancellation policy (flexible/moderate/strict) shown consistently on every listing.
auto-assigned
Verified stays and host profile
Reviews are marked as coming only from guests who actually booked, alongside a host profile showing their photo, join date, response rate, and total reviews.
auto-assigned
Verified reviews and host profile
Only guests who actually stayed can review, and the host's profile shows join date, response rate, total reviews, and identity verification badge.
auto-assigned
Personalized cost and refund preview
Calculates the exact total for the traveler's dates and guest count, shows the precise refund amount if they cancel on each date, and flags rules that conflict with their trip.
auto-assigned
Guided questions and fast replies
Suggests common questions from the listing gaps, shows the host's typical response time, and offers canned answers, so travelers get quick, relevant replies without waiting.
auto-assigned
Sortable, categorized rating breakdown
Adds sub-ratings for cleanliness, accuracy, location, and check-in, plus filters and sorting so travelers zero in on the reviews that address their specific concern.
auto-assigned
Verified, quality-checked media
Adds photo-quality checks, verified-photo badges, guest photos from reviews, and flagging of descriptions that don't match reviews, so what's shown is proven real and accurate.
auto-assigned
Answer 'how far to what I care about'
Let travelers enter the places they'll visit and see real travel times by walk, transit, or car, plus a neighborhood safety and vibe summary.
auto-assigned
Verify and enrich the listing
Verified photos, a 3D virtual tour, floor plan, and highlighted standout features, so travelers trust the images are real and understand the full space before booking.
auto-assigned
Category ratings and Superhost status
Break ratings into categories like cleanliness, accuracy, and location, sort and filter reviews, and highlight consistently top hosts with a Superhost badge.
auto-assigned
Upfront total and refund preview
Shows the all-in price with every fee broken out for chosen dates, plus a plain-language timeline of exactly what's refundable if the guest cancels on each date.
auto-assigned
Guided policy check with alerts
Proactively surfaces deal-breaker rules (no pets, quiet hours, no parties), compares fees against similar listings, and answers policy questions instantly with source citations from the listing.
auto-assigned
Personalized policy check and acknowledgment
Flags rules that conflict with the guest's trip (pets, group size, late check-in), requires explicit agreement to key rules at booking, and surfaces calendar-aware refund deadline reminders.
auto-assigned
Smart review insights and trust signals
Summarize hundreds of reviews into key themes, surface recent trends, flag suspicious or fake reviews, and show cross-stay track record and cancellation history.
auto-assigned
Answer questions instantly
Guided AI that answers questions about the listing from photos, reviews, and host data, flags anything missing, and surfaces details matched to each traveler's needs.
auto-assigned
Match location to your whole trip
Combine the traveler's planned itinerary, preferences, and reviews to score how well the location fits, surfacing trade-offs like quiet vs. central and commute totals across all destinations.
auto-assigned
Trust signals and highlighted insights
Surfaces recurring themes summarized from many reviews, flags Superhosts and identity-verified hosts, and highlights outliers so travelers instantly gauge reliability without reading everything.
auto-assigned
Instant answers with host escalation
An assistant answers listing questions instantly from the listing details, house rules, and past replies, escalating to the host only when it can't, plus translation for any language.
auto-assigned
Immersive walkthrough tour
Adds 3D virtual tours, floor plans, room-to-room navigation, and translated descriptions, so travelers experience the whole home before booking regardless of language or listing detail.
auto-assigned
Nudge hosts and guests toward gaps
Suggests price drops and last-minute deals for idle nights to hosts, and shows travelers curated deals in underbooked areas, actively steering demand to empty inventory.
auto-assigned
Comparison & Shortlisting Team
No track yet
One-tap save
A heart button on each listing saves it to a single Saved list you revisit anytime, so you never lose a home you liked.
auto-assigned
Share listing links
Copy a shareable link for any home or shortlist and send it through text, email, or chat, so companions can view the same listings you found.
auto-assigned
Share a listing link
Copy any home's link and send it through text, email, or chat so companions can open and view the same listing you found.
auto-assigned
Heart to save
Tap a heart on any listing to save it to a single default list. Revisit all saved homes from one screen anytime.
auto-assigned
Personal outreach and manual listing
Founders personally contact local homeowners, walk them through their space, and hand-enter each listing. Solves the first handful of hosts in a new city one relationship at a time.
auto-assigned
Saved list side-by-side
Show all saved homes in one list with their thumbnail, price per night, location, and star rating, so the traveler can eyeball them together instead of reopening each.
auto-assigned
Show side-by-side price and space
On listing and search pages, display the nightly price next to a typical hotel rate and highlight square footage, bedrooms, and whole-home access so the value is obvious at a glance.
auto-assigned
Side-by-side comparison table
Pick saved homes and view them in a simple table showing price, location, size, rating, and top amenities in aligned columns so differences are obvious at a glance.
auto-assigned
Named wishlists
Organize saves into multiple named lists (by trip, city, or vibe), reorder them, and add private notes to each home for later reference.
auto-assigned
Organize into trip lists
Create named lists (e.g. 'Summer in Lisbon') and sort saves into them. Add private notes to each saved home to remember why you liked it.
auto-assigned
Build a shared shortlist
Create a named collaborative list any invited traveler can add homes to, so the whole group builds and browses one shortlist together in real time.
auto-assigned
Save homes to a shared list
Create a named wishlist of candidate homes and invite companions to view it, so everyone sees the same shortlist in one place instead of scattered links.
auto-assigned
Side-by-side comparison view
Adds a comparison table putting a home and nearby hotels together on price, total cost with fees, location, and space, so the trade-off is explicit at a glance.
auto-assigned
Sortable comparison table
Lay saved homes in a comparison grid with columns for price, size, bedrooms, guest capacity, and rating; sort or reorder to rank favorites quickly.
auto-assigned
Pre-fill listing from stay history
Adds a guided setup that reuses the guest's verified identity, reviews, and travel patterns to pre-fill parts of their new listing and speed onboarding.
auto-assigned
Sort and highlight differences
Adds sorting by any column, automatic highlighting of the best value in each row, and a total-price-for-your-dates calculation including fees so comparisons reflect real cost.
auto-assigned
Offer targeted return incentives
Give lapsed users a personal reason to come back: a booking credit for travelers, a reduced fee for hosts, timed to their inactivity and past behavior.
auto-assigned
Answer trust questions
Adds FAQs, verified-identity and payment-protection explainers, real guest reviews, and comparison to hotels, addressing the doubts that stop nervous first-timers from trying it.
auto-assigned
Live wishlist updates
Saved homes show current price and availability for your dates, and you get alerts when a saved home drops in price or is about to book out.
auto-assigned
Map and total-cost compare
Add a shared map pinning each shortlisted home against key spots, plus true all-in totals for the trip dates including fees, so comparisons reflect real cost and location.
auto-assigned
Comment and vote on candidates
Companions add notes and thumbs-up votes on each saved home right in the shared list, so the group's opinions live beside the listings and a favorite emerges.
auto-assigned
Vote and comment together
Companions react, vote, and leave comments on each shortlisted home, so the group can weigh preferences and see which places everyone actually likes.
auto-assigned
Weight the factors that matter
Let travelers mark which factors matter most and pick required amenities, then score and rank saved homes against their own priorities instead of a generic list.
auto-assigned
Live price and availability alerts
Saved homes update in real time and alert you when price drops, dates open up, or a favorite is about to book out for your travel window.
auto-assigned
Shared collaborative wishlists
Invite travel companions to view, add, and vote on a shared wishlist across devices, with side-by-side comparison and suggested homes based on what you've saved.
auto-assigned
Share and plan lists together
Share a list with travel companions who add, vote, and comment. Compare saved homes side by side and book directly from the shortlist.
auto-assigned
Decide and book as a group
Compare finalists side by side against everyone's must-haves, tally votes, split the cost estimate, and move the group's pick straight into booking.
auto-assigned
Decide together and book as a group
Poll dates and budget, tally votes to surface the group's pick, then split the cost and confirm the booking together, all inside the shared list.
auto-assigned
Guided fit ranking
Score each shortlisted home against the traveler's stated priorities and surface review highlights, differences, and trade-offs, recommending a best-fit pick with reasons.
auto-assigned
Guided pick with tradeoff insights
Summarizes each home's standout strengths and weaknesses in plain language, flags key tradeoffs, and recommends a best overall match while letting travelers adjust and see the ranking update live.
auto-assigned
Optimize rewards by market
Dynamically tunes reward values and payout timing per city and side of the market to grow supply and demand together, with automated abuse detection and A/B tested offers.
auto-assigned
Balance occupancy automatically
Continuously predicts idle supply by area and date, auto-tunes ranking, promotions, and targeted campaigns to fill gaps, keeping occupancy healthy across the whole city with minimal manual effort.
auto-assigned
Match demand to live supply
Adds real-time inventory-aware campaigns that only promote dates and neighborhoods with available homes, plus local partnerships and events, so ads convert instead of hitting empty results.
auto-assigned
Auto-fill listing from address and photos
Adds AI that drafts title, description, and amenities from uploaded photos and the address, flags missing details, and translates the listing, so hosts publish in minutes.
auto-assigned
Inspiration Browsing Team
No track yet
Side-by-side home listings
Show homes in a simple browsable list with photo, price per night, location, and size, so hotel-minded travelers can see homes exist as an option.
auto-assigned
Browse a photo grid
A scrollable gallery of listings with a cover photo, price, and location. Travelers with no fixed plan can scan homes and spot ones that catch their eye.
auto-assigned
Email booking alerts
When a guest requests your place, you get an email with their name, dates, and message, plus accept and decline buttons to respond in one click.
auto-assigned
Prefill referral code
A referred user lands on a signup page with the referrer's code already applied, so their credit is attached automatically without hunting for a code field.
auto-assigned
Browse by broad region
Explore homes grouped under wide areas like continents, countries, or 'anywhere,' with a photo grid and price so travelers window-shop places without picking a city first.
auto-assigned
Calendar reminders
Email and push nudges when a host's calendar is fully blocked, dates have passed, or availability is stale, prompting them to reopen open nights.
auto-assigned
Browse curated theme collections
Hand-picked home collections grouped under simple themes like beach, city, and countryside, shown as tappable tiles on the homepage for open-ended inspiration.
auto-assigned
Browse by region
Pick a broad region or city and scroll all available homes without entering dates, so you can wander listings for inspiration before committing to plans.
auto-assigned
Self-serve host signup
A public host landing page and guided form let owners list a space themselves—add photos, set price, mark availability—so recruiting scales beyond hand-held onboarding.
auto-assigned
Filter and compare to hotels
Add search by destination and dates, filters for price, space, and amenities, plus a per-night price comparison that makes the home's cost and space advantage over hotels obvious.
auto-assigned
Explain the neighborhood advantage
Add a map and short neighborhood blurb showing the home sits in a real residential area, with nearby cafes and transit, so travelers see they get local life, not a commercial district.
auto-assigned
Browse by broad region and price
Pick a rough area and a budget range, then scroll a simple gallery of homes that fit—enough to spark ideas without knowing exact dates or town.
auto-assigned
Explore by destination and theme
Curated collections group homes by city, region, and vibe—beach, cabin, city loft. Browsers without a destination in mind get inspiration organized into pickable buckets.
auto-assigned
Map-driven discovery
Pan and zoom an interactive map to explore homes anywhere, with photos and prices updating as you move, and save favorites to a wishlist for later.
auto-assigned
Filter and sort by vibe
Themes become live filters combined with location and dates, so browsing a vibe returns real available homes ranked by relevance instead of a static editorial list.
auto-assigned
Filter by vibe and budget
Adds flexible date search and filters by trip type—beach, city, cabin, price range—so undecided travelers narrow the whole world down to places matching the mood they want.
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Explore themed collections on a map
Curated collections like beach, cabins, or city lofts, shown on a pannable map so you can wander a region visually and see what's out there.
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Map-based value overlay
Adds a map showing homes and hotels together with prices pinned, distance to landmarks, and a per-night value badge, so travelers compare location and cost spatially.
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Explore the neighborhood
Map view with neighborhood context, nearby spots, and photos of the area, so travelers see the local experience and real-neighborhood advantage hotels can't offer.
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Match themes to your taste
Learns from homes you view, save, and book, then reorders themes and collections to surface the trip styles you actually respond to.
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Show what changed since they left
Surface new listings in their favorite areas, price drops, and product improvements, so returning users see the platform is better than when they left.
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Flexible dates and destinations
Search a whole month, weekend, or "I'm flexible" on location, and see the cheapest matching homes and dates across many destinations at once.
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Show earnings and mentor match
Adds a personalized earnings estimate for their home plus an experienced local host mentor who answers questions and helps them go live confidently.
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Guide by intent
Adds personalized onboarding that tailors the explanation to the visitor's trip type, destination, and questions, with live examples and prompts, converting hesitant browsers into confident bookers.
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Personalized home recommendations
Learn each traveler's taste from browsing and past trips to surface homes that beat their usual hotel on price, space, and location, with tailored highlights explaining why.
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Build a trip around a vibe
Describe the experience you want in your own words and get a tailored mix of homes, neighborhoods, and nearby activities assembled into a ready-to-book themed trip.
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Inspiration feed and themes
A personalized feed suggests destinations and themed collections (beach, cabins, cities) from your taste and saves, turning aimless browsing into ready-to-book trip ideas.
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Balance growth automatically
Adds automated demand-supply balancing that throttles spend per neighborhood, personalizes offers to likely bookers, and reroutes travelers to available areas—keeping both sides growing together as the city scales.
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Map-based flexible discovery
Explore homes on an interactive map with flexible or no dates, price-per-night pins, and 'nearby' suggestions—so people discover neighborhoods and homes they didn't know to search for.
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Map-driven flexible discovery
Adds a zoomable map showing homes and prices across regions, plus 'I'm flexible' date and destination search that surfaces cheaper places and nearby alternatives as you pan.
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Filter loosely by flexible dates and vibe
Say roughly when—a weekend, a month, or 'anytime'—and set loose filters like amenities or trip type; results reshuffle to match what still feels open-ended.
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Suggest trips from your rough intent
Describe the kind of getaway you want in plain words and budget; the app proposes destinations, dates, and standout homes tuned to what actually fits.
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Booking & Payments Division
Booking & Confirmation Group
Booking Confirmation Team
No track yet
Manual date entry
Two date fields where the guest types or picks a check-in and check-out day, and the nightly total is calculated from them.
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Show nightly rate plus total
Before paying, the guest sees the nightly rate multiplied by the number of nights and a single total, so the base cost is clear upfront.
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Show the policy label
Display the host's chosen policy type—Flexible, Moderate, or Strict—as a plain label on the listing and checkout page, so guests know the rule before booking.
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Instant confirmation screen and email
After paying, the guest sees a clear confirmation page and receives an email with the address, dates, price, and a unique booking reference number.
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Show a blocked-date calendar
The listing displays a calendar where the host has manually marked which dates are taken, so guests see at a glance whether their dates look open before requesting.
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Show a blocked-date calendar
Listing displays a simple month calendar marking which nights the host has manually blocked or opened, so guests see obvious open dates before requesting a booking.
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Immediate booking receipt
Guest pays and instantly sees a confirmed booking with dates, address, price, and host name on screen and by email—no waiting for host approval.
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Request-to-book
Guest submits a booking request for chosen dates; host approves or declines within a set window, and payment is only charged once the host confirms.
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Itemize every fee and tax
Adds a line-by-line breakdown — cleaning fee, service fee, and taxes — each listed separately so the guest sees exactly what makes up the total.
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Spell out the refund terms
Expand the label into clear plain-language terms: the cutoff dates and what percentage is refunded if you cancel before or after each deadline.
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Live availability calendar
A visual calendar that greys out already-booked and past dates, enforces the host's minimum and maximum stay, and blocks invalid ranges before booking.
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Instant confirmed booking
Guest books available dates in one tap and gets an immediate confirmed reservation—no host approval wait—with the calendar locked and payment authorized on the spot.
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Signed itinerary with host acknowledgment
Adds a downloadable receipt showing escrow-held payment, cancellation terms, and the host's explicit acceptance timestamp — proof both sides are locked in, not just a payment record.
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Check availability at booking
Selecting dates checks them against the live calendar in real time and blocks any request for taken dates, so guests only proceed on genuinely open ranges.
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Live calendar-locked confirmation
Adds real-time calendar checks so paid dates are instantly blocked from others, preventing double-bookings, plus a booking status page and cancellation policy shown before pay.
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Booking-gap prompts
Detects empty date ranges and low search demand, then suggests specific open dates and simple actions to make the listing bookable again.
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Sync live bookings into the calendar
Confirmed bookings automatically block their dates in real time, so the calendar always reflects what's actually taken and two guests can't grab the same night.
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Update price live as choices change
The full breakdown recalculates instantly when the guest changes dates or guest count, and applies discounts like weekly or monthly rates automatically.
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Calculate the exact refund
Using the guest's real dates and price, show the precise refund amount and deadline for their booking, with a countdown to the free-cancellation cutoff.
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Live booking status and calendar hold
Adds a real-time status tracker showing the dates blocked on the host's calendar, funds secured in escrow, and countdown to check-in, with automatic alerts if anything changes.
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Full trip confirmation pack
Adds check-in instructions, directions, host contact, and calendar sync sent the moment payment clears, so guests leave with everything needed for the stay.
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Price-aware date picking
Adds per-night prices, weekend and seasonal rates, cleaning fees, and discounts directly on the calendar so guests see the true total as they choose dates.
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Enforce stay rules at selection
Adds minimum-night stays, prep gaps between bookings, and check-in/out day rules, greying out invalid dates so guests only pick combinations the host actually accepts.
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Held-inventory checkout
Dates are held the moment checkout starts, blocking double-bookings during payment, with clear cancellation policy shown and an instant confirmation receipt sent to both sides.
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Lock dates on instant confirm
Confirmed dates are held atomically the moment a booking clears, preventing double-bookings from simultaneous guests and auto-blocking the calendar without host action.
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Guaranteed booking with rebooking backup
Confirmed bookings are honored guarantees; if a host cancels or a listing falls through, the platform auto-rebooks a comparable home and covers any price difference.
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Flexible date matching
Suggests cheaper nearby dates, supports 'flexible' or month-long searches, and finds open date ranges across similar homes when the exact dates are unavailable.
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Compare and confirm with agreement
Let guests compare policies side by side across listings, require an explicit acknowledgment at checkout, and send reminders before each refund deadline passes.
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Guarantee the price in the guest's currency
Shows the total in the guest's home currency with locked exchange rate, explains each fee on tap, and guarantees no added charges appear at checkout.
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Guarantee availability at checkout
Locks selected dates during checkout to prevent double-booking, imports external calendars (iCal) so off-platform bookings stay in sync, and shows live price-per-night as dates change.
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Guaranteed-stay protection with backup
Adds a platform-backed commitment: if the host cancels or the place isn't available, we rebook comparable homes automatically or refund in full, plus wallet passes and shareable proof.
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Sync availability across channels
Two-way calendar sync with other platforms and rules like minimum stays, buffer nights, and seasonal openings keeps availability accurate everywhere, eliminating conflicts even for homes listed elsewhere.
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Guaranteed rebooking safety net
Adds automatic protection: if a host cancels a confirmed booking, the system instantly finds and books a comparable home or full refund, keeping the guarantee airtight.
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Predict and pre-empt churn
Detect who is about to lapse and reach them before they leave, choosing the channel, message, and offer most likely to keep each user active.
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Cancellations & Changes Team
No track yet
Message host to change dates
Guest asks the host in-message to shift dates; host manually cancels and rebooks. Solves simple cases where the host is responsive and the new dates are open.
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Cancel with one tap
Guest cancels a booking from the trip details screen; the system confirms the cancellation and marks the reservation void, freeing the host's calendar.
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Manual refund to card
After a cancellation, support issues the refund back to the original card. Guest sees a confirmation email showing the amount and expected arrival timeframe.
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Apply the cancellation policy
Match the booking's cancellation policy against the current date and show the exact refund amount before the guest confirms cancellation.
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Self-service cancel button
Guest cancels a booking in one tap before check-in; host is notified and the calendar dates reopen automatically for rebooking.
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Show the free-cancel deadline
Adds a clear countdown showing the cancellation window and refund amount, so guests know before confirming they're still inside the full-refund period.
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In-app request inbox
Adds a dashboard showing pending requests with guest profile, verified ID, and prior reviews, so you can judge each guest before accepting or declining.
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One-tap social signup
Adds sign-up with existing accounts and prefilled name and email from the invite, so referred users skip most form fields and confirm in a couple of taps.
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Send a date-change request
Guest picks new dates in the booking screen and sends a formal change request the host approves or declines, auto-checking calendar availability before it's sent.
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Automatic policy-based refund
Cancellation triggers the refund automatically based on the listing's cancellation policy, routed to the original method, with a status tracker showing when the money will land.
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Policy-based refund calculation
Adds host-chosen cancellation policies (flexible, moderate, strict) that automatically compute the refund from escrow based on how far out the cancellation happens.
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Itemize the refund breakdown
Adds a clear line-by-line breakdown separating nightly cost, cleaning fee, and service fee, showing what's refunded and what's retained so the guest sees why.
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Auto-refund the full amount
On cancellation inside the window, the escrowed payment is released back to the guest's original method automatically, with an emailed receipt and instant host calendar reopening.
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Break down and confirm the refund
Itemize nights, cleaning, and fees showing what's refundable versus non-refundable, then require explicit confirmation before charging, with an emailed receipt of the outcome.
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Request a date change
Guest sends the host a date-change request for the same home; host approves, and the price difference is charged or refunded automatically without cancelling the reservation.
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Offer keep-part-of-value options
Alongside the refund, let the guest instead shorten the stay, shift dates, or take travel credit—turning a lost cancellation into a partial recovery both sides prefer.
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Handle partial and edge cases
Adds prorated refunds for partial stays already checked in, host cancellation full refunds, and extenuating-circumstance overrides that waive the policy automatically.
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Instant date change with live availability
Guest picks new dates against the home's real calendar; if free, the change confirms instantly, recalculates price, and adjusts the escrowed payment automatically.
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Auto-price and re-escrow changes
On approval, the system recalculates the total, charges or refunds the difference through escrow, and updates the calendar automatically—no manual cancel-and-rebook or side payments.
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Guided cancel with rebooking help
Shows refund breakdown before confirming, offers date changes as an alternative, and surfaces similar available homes so the trip isn't lost.
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Instant refund with fee breakdown
Adds itemized breakdown of refunded nights, fees, and service charges, plus instant partial refunds and choice of original method or travel credit for faster access.
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Show the refund amount upfront
When a guest starts a cancellation past the deadline, plainly display how much they'll get back and how much is kept, based on the listing's policy.
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Cancel-and-rebook shortcut
Guest cancels the current booking under its policy, then rebooks the same home for new dates in one guided flow with the refund applied toward the new stay.
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Smart pricing and freshness tips
Recommends competitive prices from local demand, flags outdated photos or descriptions, and lets hosts accept updates in one tap to stay bookable.
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Handle refunds across every case
Handles partial nights, currency and fee reversals, split payments, and edge timing near the deadline, with proactive alerts and self-serve status tracking until money lands.
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Smart rebooking with alternatives
When the same home is unavailable, the system suggests nearby matching homes for the new dates, transfers the booking and payment protection, and handles any price gap seamlessly.
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Waive fees for covered reasons
Detect qualifying situations (illness, emergencies, host issues), auto-apply extenuating-circumstance waivers with proof upload, and route disputed cases to support for a full or adjusted refund.
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Instant self-service rebooking
Guest shifts dates instantly when the host allows it, sees live price differences, alternative open dates, and policy-aware fees, with full escrow and calendar sync handled automatically.
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Personalized total-trip savings
Adds live hotel-rate feeds and a personalized calculator showing total-trip savings versus comparable hotels for the traveler's exact dates, party size, and priorities.
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Reconcile refund with protection
Adds automatic payout adjustment, host compensation, and refund routing tied to escrow and the guest protection guarantee, settling both sides in one calculation across currencies.
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Protected exceptions and disputes
Handles extenuating-circumstances waivers, host cancellations with guest rebooking credit and penalties, and mediated disputes—full refunds honored per protection guarantee across every edge case.
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Smart multi-method reconciliation
Handles expired cards, split payments, and currency shifts by re-routing to a valid method, auto-resolving failed refunds, and covering exchange-rate gaps so guests are always made whole.
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Reward two-sided referrals
Adds tracked referral bonuses when a guest becomes a host or refers others, with reputation carried across both roles into one trusted profile.
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Payments & Protection Group
Escrow Payments Team
No track yet
Back every held payment with protection
Adds a full guarantee: itemized escrow receipts, dispute resolution, automatic refunds for misdescribed or missing listings, and re-booking help—so the guest carries zero risk paying weeks ahead.
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Guarantee-backed multi-currency escrow
Escrow across currencies and payment methods, split payouts, tax handling, and an automatic guarantee that reimburses the guest and covers the host when a listing isn't as described.
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Email booking confirmation
After payment, guest gets an automatic email showing the property, dates, total charged, and payment date. Covers basic proof-of-payment needs for most casual travelers.
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Show escrow status on booking
After paying, the booking page plainly states the money is held safely and won't reach the host until after check-in, so the guest sees the promise.
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Hosted card checkout
A standard checkout form where guests enter card details on an encrypted page (HTTPS, PCI-compliant processor). Card data goes straight to the payment provider, never stored by us.
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Guided first-booking flow
Clear step-by-step booking: pick dates, see total price upfront, pay by card, get instant confirmation and a receipt. Solves the basic case where a home is available and the traveler is ready.
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Card entry with secure processor
Guest types card number, expiry, and CVC into a form that sends details straight to a trusted payment processor, never stored on our servers.
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Hold charge until check-in
Guest's card is charged at booking, but funds sit in our account and only pay out to the host after the check-in date passes.
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Manual release button
Guest taps a 'confirm check-in' button on the booking after arriving; escrow releases the held payment to the host once tapped. Solves the honest, straightforward stay.
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Itemized receipt in account
A saved receipt page breaks down nightly rate, cleaning fee, service fee, and taxes, viewable anytime under the guest's trips, with a downloadable PDF.
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Pay part now, rest later
Guest pays a deposit at booking and the balance is auto-charged to the same card a set number of days before check-in, no manual reminders.
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Auto-release after 24 hours
Payment releases automatically 24 hours after scheduled check-in unless the guest raises an issue, so hosts get paid on time without guests remembering to confirm.
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Flexible payment schedule
Guest chooses from preset split options at checkout, sees exact charge dates and amounts upfront, and gets reminders before each payment is taken.
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Release on confirmed check-in
Payout releases only after check-in is confirmed, with a short review window so guests can flag a no-show or wrong listing before money moves to the host.
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Track payment through each stage
Adds a live status timeline—paid, held in escrow, released after check-in—plus email and in-app confirmations at every step, so the guest always knows exactly where their money sits.
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Saved methods and wallets
Adds tokenized saved cards for one-tap rebooking, plus popular wallets like Apple Pay, Google Pay, and PayPal so guests skip typing card numbers entirely.
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Saved cards and validation
Adds real-time field validation, card-type detection, and the option to securely save a card for faster checkout on future bookings.
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Guarantee release only after check-in
Ties release to a real check-in confirmation and a short review window; if the place is wrong, the guest reports it and the held funds are refunded instead of paid out.
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Verified secure checkout
Adds 3-D Secure bank authentication, real-time fraud scoring, and clear trust signals showing money is held in escrow until check-in, reducing fraud and reassuring nervous guests.
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Dispute hold and refund
If a guest reports the place doesn't exist or isn't as described within the window, funds stay held while support reviews evidence and issues a refund or release.
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Surface unmet-search reports
A simple dashboard shows where travelers searched but found no listings, broken down by neighborhood and price band, so the team knows the gaps.
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Guided first-booking path
Drops referred users straight into a personalized flow showing the referrer's stay or a matching listing, with credit visible and a checklist that walks them to their first booking.
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Automate payouts and refunds
Full escrow ledger with automatic scheduled payouts, cancellation-policy refunds, dispute holds, and clear status shown to both sides for every booking's money.
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Multiple payment methods
Adds digital wallets like Apple Pay and Google Pay, PayPal, and local payment options, letting guests pay the way they already trust.
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Expense-ready export
Add business fields—company name, VAT/tax ID, trip purpose—plus one-click PDF and CSV export formatted for expense reports and reimbursement.
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Guided first-acceptance flow
Walks a nervous first-timer through their first request: shows payout amount, cancellation policy, escrow protection, and pre-written reply templates to confirm the booking with confidence.
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Installments and pay-over-time
Guest splits the total into several equal installments over weeks or months, with clear terms, automatic retries on failed charges, and a managed cancellation refund flow.
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Automated expense integration
Sync receipts directly to expense tools (Expensify, Concur), auto-categorize charges, generate tax-compliant invoices per region, and consolidate multi-stay reports for frequent and business travelers.
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Fraud-screened global payments
Adds 3-D Secure authentication, automatic fraud scoring, multi-currency support, and split-payment plans, clearing risky transactions before money enters escrow.
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Global localized payments
Adds local payment methods and currencies per country, installment options, adaptive fraud defenses, and full accessibility, so any guest worldwide pays confidently in their preferred, familiar way.
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Verified check-in triggers
Location check-in, smart-lock entry, or photo confirmation verifies arrival automatically, releasing funds on real presence; graduated payouts and instant guarantees cover disputes end to end.
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Financed checkout with instant approval
Third-party financing offers real interest-based plans with a soft-credit check at checkout; guest pays over time while the host receives full escrowed payment as normal.
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Automated hosting autopilot
Auto-adjusts prices to market, keeps calendars synced across platforms, refreshes listing content, and re-invites lapsed hosts with personalized earnings forecasts—hands-off between bookings.
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Guest Protection & Claims Team
No track yet
Contact host to complain
Guest messages the host directly in-app to report the problem and request a fix or partial refund, with the conversation logged as a record.
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Attach photos to a claim
Guest reports a problem in-app and uploads photos plus a written description, timestamped and tied to the booking, giving support basic proof to review a refund.
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Report a problem button
Guest taps 'I couldn't get in' inside the booking, describes the issue, and files a report that pauses the payout to the host.
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Manual refund request form
Guest reports a problem after check-in and requests a refund; a support agent reviews evidence and issues a partial or full refund from escrow.
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File a claim by message
Guest reports the problem through a simple form, attaches photos, and states the refund they want. Support reads both sides' messages and makes a manual call.
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File a claim with evidence
Guest reports a problem within a set window, uploads photos and a description; support reviews and manually issues a refund to the original payment method.
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File a photo-backed report
Adds a structured claim form where the guest picks the issue type, uploads photos, and a support team reviews evidence against the listing before deciding.
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File a report with photos
Guest submits a written complaint with photos through a support form during or after the stay, and a support agent reviews and decides on a refund manually.
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Guided evidence checklist
A structured claim flow prompts for the specific issue type, required photos and videos, and the host's messages, so guests submit complete, decision-ready evidence the first time.
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Guided claim and rebooking credit
Structured claim form categorizes the issue, escrow release is paused, and approved guests get an automatic refund plus credit toward booking a replacement stay.
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Evidence-backed claim with hold
Guest attaches photos and messages, and the payment stays fully in escrow until support reviews the claim, so no money is lost while it's checked.
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Guided in-app claim
A structured in-app flow captures the specific problem, evidence, and requested remedy against the exact listing details, timestamps it, and notifies the host to respond before payout releases.
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Suggested similar listings
Alongside the refund, the guest sees a shortlist of available homes matched on location, dates, and price, so they don't start the search from scratch.
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Guided evidence and structured dispute
Adds a step-by-step claim flow that prompts for required proof, timestamps, and prior host messages, then routes the packaged case to a trained resolution agent.
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Guided in-app claim flow
Adds a structured claim wizard where guests pick the issue type, upload photos, and message the host, with escrow held until the dispute resolves.
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Guarantee refund with rebooking
Adds escrow hold on the disputed booking, a resolution deadline, guaranteed full or partial refund if the listing doesn't match, and help rebooking a comparable home.
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Compare against the listing
Evidence is placed side-by-side with the listing's photos, amenities, and description, auto-flagging mismatches so reviewers instantly see the gap between promised and delivered.
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Guided report and instant refund
A step-by-step flow confirms the failed check-in, auto-pulls chat and location proof, and issues a full refund within hours when the host can't be reached.
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Tiered automatic payouts
Rules match evidence to standard remedies—partial refund, full refund, or rehousing costs—so common cases resolve and pay out within hours without manual review.
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Assisted rebooking with credit
An agent rebooks the guest into a comparable home and covers any price difference with travel credit, keeping the original dates and neighborhood intact.
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Rebook or refund resolution
System holds the escrowed funds, offers instant partial refund or one-tap rebooking into comparable nearby homes, and escalates unresolved cases to a mediator with both sides' evidence.
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Policy-based auto-refunds and rebooking
Clear refund policies trigger automatic partial or full refunds for qualifying issues, and offer one-tap rebooking into comparable available homes nearby.
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Surface underbooked areas in search
When results are thin, search suggests nearby neighborhoods with plenty of open homes, showing travelers real alternatives to fully-booked hotel districts they'd otherwise miss.
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One-tap refund and manual help
When a booking falls through, the guest gets an automatic full refund and a support link to browse and rebook a new home themselves.
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Policy-based decisions with tracking
Applies published refund policies consistently, shows both parties the case status and deadlines, lets each respond once, and returns a clear reasoned decision with the escrow adjusted automatically.
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Instant guarantee and rehousing
On a valid failure the guest is instantly refunded and offered an equivalent booked replacement, with rebooking price differences and disruption costs covered end to end.
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Automatic rebooking and guarantee
On a verified no-access report the app instantly refunds, finds and books a comparable nearby home at no extra cost, and covers overnight gaps end to end.
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Auto-triage and instant resolution
Adds instant automated assessment of common claims, listing-history and photo cross-checks, one-tap refunds, host accountability scoring, and emergency same-night rehousing support.
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Verified evidence with metadata
Media is checked for location, time, and tampering, cross-referenced with sensors, check-in data, and prior complaints, building a trusted case that resolves most claims automatically.
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Instant resolution with backed guarantee
Detects listing-not-as-described cases fast, instantly refunds or rebooks a guest into equivalent lodging, covers any price difference, and recovers costs from the host.
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Automated protection guarantee
Evidence and listing history auto-assess valid claims for instant refunds, arrange emergency same-night rehousing, and feed outcomes into host accountability, review flags, and listing accuracy scoring.
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Automatic guaranteed rebooking
The moment a booking fails, the system instantly confirms an equivalent-or-better home, absorbs the cost gap, and notifies the guest—no search, no wait, stay guaranteed.
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Assisted neutral adjudication
Adds evidence analysis that flags inconsistencies, suggests a fair outcome from similar past cases for a human to confirm, and offers appeal plus guaranteed backstop when hosts can't pay.
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Host Payouts & Earnings Team
No track yet
Show payout total
A simple running total of what you've earned, with each completed payout listed by date and amount so you can confirm you got paid.
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Show the flat fee upfront
Display a single service fee line on the payout screen before you accept a booking, so you see exactly what's deducted and what you'll receive.
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Show per-booking payout
Each confirmed booking shows the nightly total, the service fee deducted, and the net amount the host will receive.
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Manual bank transfer
Host enters bank account details once; the platform sends each payout by manual transfer after check-in. Solves getting paid for a single simple account.
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Manual release after check-in
Host confirms the guest arrived, then taps a button to release the escrowed payment to their account. Solves basic getting-paid for straightforward stays.
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Add a bank account
Host enters one bank account number and routing details manually; payouts are sent there after each stay. Solves getting paid for hosts with a standard local bank.
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Manual payout request
After a guest checks in, the host requests a payout and receives funds to their bank account within a few days once the transfer is approved.
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Break down each payout
Every payout links to its booking, showing nightly rate, cleaning fee, guest name, and the service fee deducted, so you see exactly how each amount adds up.
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Automatic release on check-in date
Payment releases automatically the day after the scheduled check-in with no host action, plus email and app notification. Handles most stays without the host lifting a finger.
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Verified payout method
Host adds a bank account or card payout, verified with micro-deposits or instant bank login, so payouts release automatically after each check-in without manual steps.
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Break down every deduction
Itemize each fee—service fee, payment processing, and any taxes—next to the guest total and your net payout, so the full math is clear on every booking.
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List payout history
Adds a running list of all past and upcoming payouts with dates, statuses, and the booking each one came from.
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Automatic post-check-in release
Escrowed money releases to the host automatically 24 hours after check-in, deposited to their saved bank account with no request needed and an email confirmation.
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Choose payout method and verify identity
Adds multiple payout options—bank transfer, PayPal, debit card—plus identity and tax detail verification, so payouts are compliant and hosts pick what suits them.
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Show payout total
Each payout shows the final amount deposited and the booking it belongs to, so hosts can confirm they were paid for the right stay.
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Show net payout amount
After each booking, display the final amount the host will receive, with nightly rate, cleaning fee, and platform service fee subtracted in a simple summary.
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Enter bank details manually
Host types their bank account and routing number into a form; earnings deposit there automatically after each stay. Solves basic domestic payouts for most everyday hosts.
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Manual payout request after check-in
After the check-in date passes, the host taps a button to release escrow and request their payout to a linked bank account.
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Manual release after check-in
Guest funds are held in escrow; the payout is triggered when the guest taps 'I've checked in,' releasing money to the host's linked bank account within days.
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Manual bank transfer
Host adds one bank account; after check-in, we send a standard transfer to that account. Solves basic payout for hosts with a domestic bank account.
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Itemize the deductions
Adds a line-by-line breakdown: nightly rate times nights, minus the platform service fee, equals payout — so hosts see exactly how the number was reached.
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Itemize every line and timing
Break the payout into each fee, tax, and discount line, and show exactly when the money releases—after check-in—and how it lands in the host's account.
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Auto-release on check-in date
Adds an automatic 24-hour timer after the scheduled check-in—if no guest complaint is filed, the payout releases on its own so the host never chases confirmation.
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Offer multiple payout options
Adds choice of payout method — bank transfer, PayPal, or debit card — plus micro-deposit verification so the host confirms the account is real before money moves.
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Automatic scheduled payout
Escrow releases automatically once the check-in date passes and the payout is scheduled to the host's account with no button to press.
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Multiple payout methods
Adds choice of payout channels—bank account, debit card, or PayPal—so hosts pick how they get paid, with faster options for those who want them.
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Track upcoming and pending earnings
Adds a forward view: confirmed future bookings, money held in escrow until check-in, and expected payout dates, so you know what's coming and when.
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Choose payout method and schedule
Host picks bank transfer, card, or wallet, sets currency, and sees a clear payout timeline per booking. Adds control and predictability over how and when money arrives.
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Show adjusted payout amount
When a guest cancels, the host sees a clear updated payout figure reflecting what the cancellation policy pays them, replacing the original expected amount.
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Explain the payout breakdown
Adds a plain-language breakdown showing the original booking value, cancellation compensation owed under the policy, and the final payout, with timing of when it arrives.
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Explain fees and adjustments
Includes cleaning fees, extra-guest charges, taxes, cancellations, and refunds in the breakdown, with plain-language notes explaining each adjustment and when it applied.
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Preview fees while pricing
Show projected fees and take-home pay live as you set your nightly rate, plus a running earnings summary across bookings with fee totals for any date range.
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Track payout status live
Add a dashboard tracking each payout from booked to held in escrow to released to paid, with expected deposit dates and a running earnings history per listing.
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Payout tracking and history
Adds a clear payout dashboard showing pending, in-transit, and completed payments per booking, expected arrival dates, fee breakdowns, and downloadable statements for every stay.
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Confirmed check-in triggers payout
Guest-confirmed check-in, not just the calendar date, triggers release; hosts track each payout's status and expected arrival date in a payout dashboard.
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Summarize earnings over time
Adds monthly and yearly earnings totals, fee breakdowns, and simple charts so hosts see income trends at a glance.
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Flexible payout methods and schedules
Adds choice of payout method (bank, PayPal, debit) and timing, currency handling, and a clear dashboard showing pending, released, and completed payouts per booking.
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Multi-method scheduling
Host chooses among bank, PayPal, or card payouts, sets payout timing and default account, and sees clear status for every pending and completed payout.
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Track disputes and claims live
Adds a status view for guest claims: what's on hold, what's decided, evidence the host can submit, and how each outcome changes the payout in real time.
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Export tax-ready earnings reports
Add downloadable statements, year-end tax summaries, multi-currency and payout-method handling, and clear explanations of any adjustment, refund, or withholding affecting the amount received.
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Set payout timing and split earnings
Adds control over when payouts release, currency selection, and splitting earnings across several accounts or co-hosts, with clear per-booking breakdowns.
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Verify identity and support many currencies
Adds instant bank login, identity and tax verification, and local currency payouts, so international hosts get paid correctly and compliantly without manual paperwork.
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Multi-currency, multi-account payouts
Adds payouts in the host's local currency, multiple saved accounts, and per-listing routing so hosts owning several places send each one's earnings where they want.
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Give full earnings statements
Adds downloadable monthly and yearly statements, tax summaries, payout timing and deposit tracking, and searchable history across all bookings for accounting and record-keeping.
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Flexible instant payouts
Adds host-chosen payout methods and schedules—instant transfer for a small fee, daily or weekly batching, multi-currency deposits, and held-payout resolution when a dispute is opened.
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Instant flexible payouts
Hosts choose instant or scheduled payouts across currencies and methods, with automatic tax documents, dispute holds, and clear breakdowns of fees for every stay.
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Instant global payouts with tax handling
Adds near-instant payouts worldwide, automatic currency conversion at fair rates, scheduled or on-demand cash-outs, and built-in tax document collection and reporting.
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Automate resolution and reconciliation
Adds automatic compensation calculation across policies, instant partial payouts on undisputed portions, guided evidence handling, and a full reconciled ledger of every adjustment for the host.
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Report earnings for taxes
Exportable statements, yearly and monthly summaries, per-listing breakdowns, and downloadable tax documents, so filing taxes and tracking business performance takes minutes instead of manual spreadsheets.
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Explain and forecast fees
Plain-language explanations of why each fee exists, downloadable tax-ready statements, and forecasts of net earnings under different pricing, so you understand fees fully before committing.
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Full earnings dashboard and tax handling
Automated multi-currency payouts, running earnings and fee breakdowns, downloadable statements, tax documents, and dispute-linked holds. Covers virtually all hosts including frequent, cross-border, and tax-reporting cases.
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Export tax-ready reports
Adds downloadable statements, tax documents, and category breakdowns hosts can hand to an accountant or filing service.
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Automated payouts with tax and accounting
Adds automatic tax document generation, split payouts across co-hosts, instant transfer options, earnings reports, and proactive resolution when a payout is delayed or disputed.
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Global compliant payouts
Supports many currencies and countries, automatic tax form collection, split payouts across accounts, instant transfers, and built-in fraud and identity checks covering nearly every host.
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Automate international payouts and tax handling
Adds instant global payouts in the host's local currency, automatic tax withholding and year-end documents, and fraud-checked account changes—handling every payout case worldwide.
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Automate payout routing and schedules
Adds split payouts across accounts, choice of payout timing, automatic retry on failed deposits, and proactive alerts, so payouts always land right without host intervention.
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Trust & Accountability Division
Identity & Safety Group
Identity Verification Team
No track yet
Email and phone confirmed badge
Show a simple 'contact verified' badge once the user confirms a working email and phone number, proving reachability. Solves the most basic reassurance for roughly half of profiles.
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Confirm email with a link
Send a verification email; the user clicks the link to prove they own the address before their account is active.
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Email and phone confirmation
New host confirms a working email and phone number via one-time codes, plus agrees to real-name terms, so the account traces back to reachable contact details.
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Collect name and photo
Guest fills in real name, email, and a profile photo before booking; host sees a basic filled-out profile instead of an anonymous account.
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Email and phone verification
Confirm a real, reachable person by requiring a working email and phone number, each verified with a one-time code before an account can book or list.
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Show reviews and escrow badge
On each listing, show the host's verified badge, star rating, and guest reviews, plus a clear note that payment is held in escrow until check-in.
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Verify phone by code
Adds SMS verification: text a one-time code the user enters to prove they control a real phone number, not just an email.
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Confirm email and phone
Guest verifies email and phone via one-time codes, marking the profile with confirmed-contact badges so hosts know the person is reachable and real.
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Trust signals before you pay
Adds verified host badge, guest reviews, cancellation policy, and escrow explainer shown inline, so a first-timer sees the listing is real and their money is protected before committing.
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Government ID upload
Adds a photo upload of a passport or driver's license, checked against the account name, giving guests a verified legal identity behind the listing.
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Government ID upload
Add a photo of a government-issued ID, checked against the name on the account, so identity is backed by an official document, not just contact details.
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Government ID verified badge
Add a badge earned by uploading a government ID matched against a submitted selfie, confirming the person is real. Covers the core trust signal most guests and hosts look for.
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Layered verification checklist
Display a checklist of verified items — ID, email, phone, payment method, and linked social accounts — so viewers see exactly which trust signals a profile has cleared.
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Verify government ID
Guest uploads a government ID that is checked and matched to their profile photo, giving hosts a clear verified-identity badge before they accept.
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Selfie liveness match
Adds a live selfie matched against the ID photo, confirming the person listing is the ID's real owner and blocking stolen or borrowed documents.
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Compare your trip against a hotel
For the traveler's actual dates and party size, show a clear breakdown: total home cost versus comparable hotels nearby, space per guest, and amenities like kitchen and laundry hotels lack.
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Manual re-verification request
Flagged account submits a fresh government ID and selfie through a support form; a human reviews and restores standing. Solves basic identity re-confirmation for most straightforward flags.
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Guided in-app re-verification
Adds a self-serve flow: account status banner explains the flag, prompts document upload with automated liveness check, and shows re-verification progress and expected timeline.
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Selfie match to ID
Require a live selfie matched to the ID photo, confirming the person holding the account is the same person on the document and blocking stolen or borrowed IDs.
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Manual side-balance dashboard
A simple dashboard showing live listing counts versus booking demand per city, so the launch team spots which side is lagging and manually steers outreach.
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Link trusted accounts
Lets users connect an existing Google, Facebook, or Apple account, borrowing that provider's established identity and showing a verified badge on the profile.
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Live biometric identity match
Add real-time liveness-checked selfie matched to ID, fraud screening, and periodic re-verification, so badges stay current and near impossible to fake across all edge cases.
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Verified badge with data checks
Adds automated cross-checks against authoritative records, sanction and fraud screening, and a visible verified badge on the listing, so accountability is proven and continuously monitored.
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Automate liveness and fraud checks
Live selfie matched to ID in real time, cross-referenced against fraud and duplicate-account signals, so verification is instant, tamper-resistant, and trustworthy for every host.
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Dispute-linked re-verification
Ties re-verification to the specific flag or dispute, requiring proof relevant to the issue, and conditionally restores transacting privileges step by step as evidence clears.
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Detect and block fake contacts
Automatically screens for disposable emails, VoIP numbers, and duplicate accounts, and re-verifies when contact details change to keep every linked method genuine over time.
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Risk-scored automated reinstatement
Adds real-time identity and fraud scoring that instantly restores low-risk accounts, escalates high-risk ones for deeper checks, and permanently records the outcome in the public track record.
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Real-time authoritative verification
Validate documents against issuing databases with liveness detection and fraud scoring, plus a verified badge, confirming identity in seconds while catching forged or synthetic IDs.
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Target host outreach
Automatically identify likely hosts in gap neighborhoods and price bands, and run targeted recruitment campaigns with tailored messaging showing local demand and earning potential.
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Promote idle-supply areas with deals
Adds targeted discounts, map badges, and email nudges steering flexible travelers toward neighborhoods with excess empty homes, converting idle listings into bookings at lower prices.
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Auto-verified instant start
Carries identity, payment, and trust signals from the referral so verification is pre-cleared, credit auto-applied, and a first-time referred guest can book instantly with minimal steps.
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Referral and launch incentives
City-specific launch bonuses, host referral rewards, and early-listing perks give owners a concrete reason to join before travelers arrive, seeding inventory faster in each new market.
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Instant book with rules
Lets qualified guests book confirmed instantly within limits you set—minimum reviews, ID required, lead time—while auto-blocking your calendar and starting escrow without any manual step.
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Trust & Safety Enforcement Team
No track yet
Report listing button
A simple 'Report this listing' link opens a form where guests pick a reason (fake, scam, misleading) and add notes. Submissions land in a support queue for manual review.
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Submit a written report
Guest or host files a report after a stay by picking a reason from a list and typing a description of what happened, sent to support.
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Share a listing link
Guests copy and share any listing or their trip via a link through text, email, or social apps, so friends can view what they booked.
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Report button with reason list
A visible "Report" link on every listing and profile opens a short form: pick a reason (fake, unsafe, scam, offensive) and add a note. Report lands in a review queue.
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Report and block button
Simple in-message report button flags threatening or harassing behavior and blocks the person from further contact; a support team reviews each report by hand.
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Confirmed booking with protected checkout
One firm, instantly-confirmed booking flow: pay by card into escrow, get an itemized receipt and confirmation, with a plain-language guest protection promise shown before you commit.
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Guided report with evidence
Structured categories, photo uploads, and screenshots let guests document the problem. Reporter gets a tracking number and status updates; repeat-reported listings are flagged for priority review.
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Tracked reports with follow-up
Reporter gets a confirmation and status updates, can attach photos or messages as evidence, and repeat reports on the same listing stack together so the team sees the full picture.
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Guided safety report flow
Structured form captures the incident type, evidence, and severity; urgent safety reports route to a priority queue, and the reporter gets status updates as the case is handled.
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Auto-open case with evidence
Each report automatically creates a case that pulls in the reported party's booking, messages, and prior flags, so a reviewer sees full context without hunting.
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Pre-book messaging and protection
Message the host with common questions before booking, get quick answers, and see the money-back guarantee if the place isn't as described—removing last-mile hesitation for cautious new travelers.
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Manual supply-demand snapshot
A simple report showing listings versus searches by neighborhood for a chosen date range, so the team can eyeball where homes are scarce.
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Attach photos and messages
Adds photo and file uploads plus the ability to link the specific booking and pull in in-app chat history as evidence, giving support the full context.
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File a written report
Host submits a report against a past guest with a category and free-text description, tied to the specific booking, so the incident is recorded.
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Attach evidence and get a response
Host adds photos and receipts of damage, and a support team reviews the report, replies, and can flag the guest's account for review.
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Manual flag intake
A report button on every profile, listing, and message opens a form where the reporter picks a reason and adds details, filing a case for our team to read.
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Rapid-response safety team
24/7 trained safety team can pause bookings, relocate a guest, refund, and suspend accounts mid-stay; automatic flagging of high-risk keywords escalates dangerous cases instantly.
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Auto-flag and hold
Signals like duplicate photos, price outliers, and report volume auto-suspend suspicious listings from search pending review, so harm stops before an investigator opens the case.
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Prioritized triage with auto-signals
Reports auto-rank by severity and volume; flagged accounts get temporary limits pending review, and patterns like many complaints or payment fraud escalate straight to human moderators.
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Guided claim with tracking
A step-by-step flow tailored to the incident type collects the right evidence, opens a tracked case with status updates, and routes serious safety issues to a priority queue.
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Severity-based routing and holds
Reports are scored by severity and repeat history, urgent ones jump the queue, and serious cases automatically pause the reported party's bookings or payouts pending review.
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Personalize the value story
Learn from browsing and past stays to lead with the reasons that matter most to this traveler — budget, family space, or local experience — and back each claim with real guest reviews.
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Proactive fraud detection
Machine models scan listings and reports for scam patterns, reverse-image duplicate photos, and off-platform payment attempts, removing fraud before guests even see it and warning anyone who inquired.
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Proactive risk detection network
Machine models spot fake listings, stolen photos, and coordinated scam rings before guests report them, cross-linking related accounts and auto-suspending clear bad actors while routing gray cases to trained specialists.
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Proactive safety protection
Emergency assistance line, background screening, pattern detection across reports to catch repeat offenders early, and coordination with local authorities when someone is in danger.
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Reimbursement and guest track record
Report triggers a damage-claim payout from a host guarantee, and confirmed violations become part of the guest's permanent, visible record affecting future bookings.
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Rank and market by supply-demand gap
Adds a live per-area gap metric that automatically boosts undersold neighborhoods in ranking, ads, and 'explore nearby' modules whenever their idle supply outpaces local demand.
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Verified evidence and resolution
Timestamped, tamper-evident uploads, both sides submit statements, automatic damage-cost estimates and payout-hold triggers, and outcomes feed directly into reviews, refunds, and account penalties.
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Pattern-triggered proactive review
Signals across many stays—clustered complaints, cancellation spikes, mismatched listings—trigger reviews before anyone reports, with graduated actions from warning to removal and a clear appeal path.
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End-to-end resolution and prevention
Guided claim flow with mediation between both sides, tiered consequences up to removal, automatic risk scoring that limits repeat offenders, and pattern detection across hosts.
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Ratio-triggered acquisition switching
Set target supply-to-demand ratios per city; when the balance tips, the system automatically pauses or shifts marketing spend toward the underweight side.
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Targeted supply campaigns
Data picks under-supplied neighborhoods, then automated ads, local partnerships, and photographer scheduling recruit the exact hosts needed to balance each city before demand launches.
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Guide hosts to fill gaps
During onboarding, prompt new and existing hosts toward under-supplied dates, neighborhoods, and prices with concrete demand data and suggested rates that match unmet searches.
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Reviews & Reputation Group
Reviews & Reputation Team
No track yet
Post public replies
Host reads each guest review and writes a public reply attached beneath it, so future guests see the host's side and the host acknowledges feedback.
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Read reviews in one list
Host sees all guest reviews for their listing in a single chronological feed, with star ratings and written comments visible after each completed stay.
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Leave a star rating
After checkout, host gives the guest a 1–5 star rating and a short written comment, posted to the guest's public profile. Covers the basic accountability need.
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Star rating and comment
Host leaves an overall star rating plus a written comment about the guest after checkout, posted publicly to the guest's profile.
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Write a free-text review
After a stay, guest types a comment about the home and host in a simple text box, submitted and shown publicly on the listing.
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Fixed review deadline reminder
After checkout, both sides get a set window (e.g. 14 days) to review, with a simple email reminding them of the deadline. Solves cases where people just forget.
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Star rating with private note
Host gives the guest a 1-5 star rating and an optional private comment, submitted after checkout to build a basic guest record.
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View guest reviews list
See a simple list of star ratings and written reviews guests left after each stay, sorted newest first, so you know how visitors experienced your home.
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Star rating with private note
Host gives the guest a 1-5 star rating and an optional private comment after checkout, forming the guest's first reputation signal.
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Simple review box
After checkout, guest types free-text comments and picks a 1–5 star rating, posted publicly on the listing. Solves basic feedback for most straightforward stays.
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Show star average and count
Display each host's and guest's overall star rating and total number of reviews on their profile, giving a quick trust signal at a glance.
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Star rating with comment
After a stay each side leaves a 1–5 star score and a short written comment about the other party, saved to their public profile.
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Star rating and comment
Guest gives a single overall star rating plus a free-text comment, shown publicly on the listing for future travelers to read.
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Post reviews publicly
After a stay, each side's written review and star rating appears publicly on the other's profile and listing, visible to anyone browsing before they book.
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Collect guest reviews
After each stay, guests leave a public star rating and written review on your listing, giving future travelers proof that real people stayed and had a good experience.
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Star rating and comment
Guest gives an overall star rating and writes a free-text comment, published on the listing so future travelers see a basic honest signal.
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Show star ratings and count
Each profile displays an average star rating and total number of reviews, giving a quick at-a-glance signal of how others rated this host or guest.
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Simple star rating
After checkout, each side leaves the other a 1-5 star rating shown publicly on their profile, so future guests and hosts see a basic track record.
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Public written review with reminders
Adds a public written review, timed prompts nudging hosts to submit, and a deadline so reviews stay honest and complete across most stays.
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Blind two-way reviews
Both sides review before either is revealed, with a submission window, so reviews stay honest and free of retaliation; hosts can publicly respond.
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Prompt and remind to review
Adds an automatic post-stay email and in-app prompt with a review deadline, so hosts actually complete reviews instead of forgetting once the guest leaves.
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Post public replies
Adds a reply box so the host can respond publicly to any review, with the response shown beneath it for future travelers to read.
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Public written review with prompts
Adds a public written review guided by prompts (cleanliness, communication, house rules), shown on the guest's profile so future hosts can read it.
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Read full written reviews
Adds the complete list of written reviews with reviewer name, photo, date, and text, so people can read the actual experiences behind the score.
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Get notified of new reviews
Adds instant alerts when a review posts, category breakdowns (cleanliness, accuracy, location), and a link tying each review to the specific booking and guest.
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Add star rating and prompts
Pair the written comment with a 1-5 star rating and guided prompts (cleanliness, accuracy, location) so reviews are consistent, comparable, and easier to write.
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Prompted in-app review flow
Countdown showing days left appears in-app and in notifications, with a one-tap start and progress bar. Nudges escalate as the deadline nears so more reviews land in time.
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Guided rating prompts
Adds category ratings (cleanliness, accuracy, location, value), photo attachments, and reminder emails so more guests actually leave detailed, useful written feedback.
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Read full written reviews
Adds the actual written comments each side left, shown newest first with reviewer name and date, so you read specifics instead of just a number.
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Written review with prompts
Adds a written comment alongside stars, guided by prompts, plus a reminder to review; reviews post to both public profiles once the window opens.
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Category ratings with prompts
Adds separate ratings for accuracy, cleanliness, and hosting quality, with guided prompts so guests cover what future travelers actually want to know.
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Show a host profile with stats
Adds a host profile page with your photo, verified identity, total reviews, average rating, and response rate, so your track record is visible at a glance across all your listings.
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Category ratings and prompts
Adds separate ratings for accuracy, cleanliness, and value, plus guided prompts, so reviews capture the specific dimensions travelers care about most.
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Category ratings and private note
Adds structured sub-ratings for cleanliness, house-rule adherence, and communication, plus a private note only the host and platform see, with a review reminder.
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Blind two-way reviews
Adds category sub-ratings (cleanliness, communication, accuracy) and hides both reviews until both submit or the window closes, so neither side reacts to the other.
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Lock reviews from deletion
Adds a simultaneous double-blind reveal and a no-quiet-deletion rule, so neither side can pull or bury a review once posted, keeping the record honest.
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Double-blind simultaneous reveal
Both reviews stay hidden until both are submitted or the window closes, plus category ratings (cleanliness, communication, rules) so neither side retaliates.
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Quick-tap guided review
Star ratings plus tappable tags and optional short text let people finish in under a minute. Save-and-resume drafts and a final-day push ensure busy reviewers still submit.
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Two-way blind reviews
Both sides write reviews hidden until both submit or a deadline passes, keeping feedback honest and free from retaliation, with edit window before publishing.
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Filter and search the history
Sort and filter reviews by rating, date, or keyword, and see category breakdowns like cleanliness and communication, so you find the details that matter to your decision.
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Blind two-way reviews
Both reviews stay hidden until both submit or the window closes, preventing retaliation; adds category ratings (cleanliness, communication) and a private note only the other party sees.
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Guided prompts and private feedback
Adds structured prompts, a private note only the recipient sees, guest reputation badges, and reminders that nudge both sides to actually complete their review.
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Simultaneous blind reviews
Both reviews stay hidden until both are submitted or the window closes, so neither side sees the other's rating first, keeping feedback honest and retaliation-free.
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Gate reviews behind real stays
Only guests with a completed booking can review; both sides submit blind before seeing the other's, preventing retaliation and keeping the written track record honest.
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Double-blind timed reviews
Both sides review before either is revealed, with a submission deadline, preventing retaliation and pressure so feedback stays honest and complete.
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Notify and prompt responses
Adds alerts when a new review lands, a reply deadline, and simple edit window, so hosts never miss feedback and respond while it still matters.
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Filter and break down ratings
Adds category breakdowns (cleanliness, accuracy, communication), sorting and keyword search across reviews, and highlighted recent trends so patterns stand out fast.
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Double-blind simultaneous reveal
Both reviews stay hidden until both submit or the window closes, preventing retaliation and ensuring honest, permanent two-way ratings.
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Get alerts and reply templates
Adds instant notifications when a new review lands, saved reply templates, and a rating breakdown showing trends across cleanliness, accuracy, and communication over time.
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Respond and track rating trends
Adds public replies to each review, a running average that shows your rating over time, and filters to spot recurring praise or complaints across stays.
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Show full permanent history
Adds a complete, timestamped review history on every profile that persists across time, with flagging for policy violations rather than silent removal, so patterns stay visible.
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Earn a top-host badge
Reward consistent quality with an automatic badge for hosts who keep high ratings, quick responses, and few cancellations, boosting search ranking and standing out to nervous first-time bookers.
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Rate specific behaviors and reveal simultaneously
Adds category ratings (cleanliness, communication, house rules) and blind double-blind release so neither side sees the other's review until both submit, keeping feedback honest.
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Suggest reply drafts
Adds saved reply templates and AI-drafted responses tuned to each review's tone and content, so hosts reply quickly, professionally, and consistently across many stays.
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Guided review with reputation impact
Adds structured prompts from stay details, tags, guest reputation score feeding future booking decisions, and abuse detection to keep the record fair and trustworthy.
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Summarize trust at a glance
An automatic summary highlights recurring themes across all reviews, flags verified stays, and surfaces the most relevant comments for your trip, so trust is clear in seconds.
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Verified, moderated reputation
Ties every review to a completed, verified stay, auto-flags fake or abusive content, aggregates category scores into trust badges, and surfaces summaries that drive search ranking and Superhost status.
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Verified, moderated reviews
Reviews tie to confirmed stays, photo evidence, and automated fraud and policy checks that filter fake or abusive content while surfacing the most helpful reviews.
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Guarantee tamper-proof records
Adds cryptographically verifiable, immutable review records, transparent moderation logs for any contested removal, and public appeals, so the track record is provably intact and trusted.
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Verified, moderated review integrity
Adds fraud and retaliation detection, verified-stay enforcement, response rights, and policy moderation, so every public rating is honest, permanent, and trustworthy at scale.
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Verified photo reviews with moderation
Guests attach photos, ratings roll into listing averages and search ranking, and automated moderation flags fake, abusive, or policy-violating reviews for trustworthy signal.
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Surface a verified reputation summary
Adds AI-summarized review highlights, verified-stay badges, response-to-review threads, and cross-referenced signals flagging fake or coerced reviews for a trustworthy at-a-glance verdict.
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Smart-timed simultaneous reveal
Learns when each person is active to prompt at the right moment, double-blind reviews reveal only when both submit or the window ends, plus multi-channel reminders and easy deadline extension.
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Guide richer, trusted reviews
Photo uploads, category breakdowns, host public replies, moderation for abuse, and smart writing assists that turn short notes into helpful, verified reviews for future guests.
auto-assigned
Guided review with issue reporting
Prompts drawn from the stay, one-tap positive tags, structured flagging of serious issues that route to support, and a permanent record influencing the guest's future booking eligibility.
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Guide reputation with insights and rewards
Adds a dashboard showing what drives your ratings, personalized tips to improve, milestone rewards, and highlighted guest quotes, turning scattered feedback into a clear path to more bookings.
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Category ratings with reminders and guidance
Adds structured category scores, timely review reminders, editing before reveal, and suggested wording, driving high completion and richer, consistent guest track records.
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Guide and safeguard fair reviews
Adds suggested review text from stay details, private feedback to guest, flagging of unfair or retaliatory reviews, and reputation trends that shape future booking decisions.
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Draft replies and flag abuse
Adds AI-suggested reply drafts tuned to each review's tone, one-tap flagging of unfair or policy-breaking reviews, and insights recommending listing fixes based on recurring feedback.
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Turn feedback into action
Adds sentiment themes surfaced across all reviews, suggested listing fixes tied to common complaints, and benchmarks comparing your scores against similar nearby homes.
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Moderated, verified reviews
Adds spam and abuse filtering, verified-stay badges, host public responses, private feedback channel, and translation, ensuring trustworthy reviews across languages and edge cases.
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Turn feedback into fixes
Adds trend analysis across all reviews, flags recurring complaints, suggests listing or operational changes, and tracks whether ratings improve after the host acts.
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Listing Trust Team
No track yet
Show star average and count
Display each listing's overall star rating alongside the total number of reviews, so guests can gauge both quality and how much evidence backs it.
auto-assigned
Email signup with password
Create an account with email and password, confirm via a verification link, and set a name and profile photo. Enough to browse and start a booking.
auto-assigned
Show star rating and written reviews
Display each listing's average star rating and the full list of past guest reviews with text, so travelers can read what real guests said before booking.
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Show overall star rating
Display the host's average star rating and total number of reviews on the listing, so guests get a quick at-a-glance signal of past guest satisfaction.
auto-assigned
Show star rating and review count
Display the host's overall average star rating and total number of reviews on their profile, giving a guest a quick first read on reliability.
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Verified host identity badge
Show the host's government-verified name, photo, and join date on the empty listing, so a guest sees a real accountable person behind the first-ever booking.
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Personal invite code with credit
Each guest gets a unique invite link giving friends travel credit on their first booking, and the referrer earns credit once that friend completes a stay.
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Read full review history
Show every written review from past guests with dates and star scores, so guests can read the details behind the average instead of trusting one number.
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Sort, filter, and verify reviews
Add reviewer name, photo, and stay date; mark reviews as from verified completed stays; let travelers sort by recent and filter by rating to judge patterns.
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Add tenure and response stats
Adds how long they've hosted, their response rate, and typical response time, so a guest judges reliability beyond a single number.
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Sort and date reviews
List reviews newest-first with visible dates, so guests see whether praise is recent or years old and can weigh current condition over past reputation.
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Signal-rich listing profile
Add photo count, response rate, host's other verified details, and a clear cancellation and refund policy, so a guest weighs concrete trust signals beyond identity alone.
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Surface verified status and badges
Add verified identity checkmark, Superhost badge, response rate, response time, and tenure, so guests judge reliability and reputation, not just niceness of past stays.
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Break down and filter reviews
Add category ratings (cleanliness, accuracy, location), a recent-reviews summary, and filters to surface mentions of specific topics, so guests judge what actually matters to them.
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Break down ratings by category
Show sub-scores for cleanliness, accuracy, location, check-in, and value, plus host reply threads, so travelers see exactly which aspects delight or disappoint guests.
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Break down ratings and highlight badges
Adds category breakdowns (cleanliness, accuracy, communication), verified-identity checkmarks, and earned badges like Superhost, so strengths and weaknesses are visible at a glance.
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Guide the nervous first-timer end to end
Pre-book chat with the host, first-booking checklist, saved payment, cancellation-policy summary, and reminders through check-in, so a hesitant traveler always knows the next safe step.
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First-booking protection guarantee
Back the debut stay with escrow-held payment released only after check-in plus a full-refund guarantee if the place isn't as described, removing the risk of going first.
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Sort, filter, and break down ratings
Adds category sub-ratings (cleanliness, accuracy, location), reviewer photos and dates, plus sorting and keyword search so guests quickly find relevant, recent feedback.
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Verify and summarize trustworthy reviews
Only guests who actually stayed can review; each review is verified. An auto-generated summary highlights common praise and complaints across all reviews at a glance.
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Manual ratio dashboard
A single dashboard shows live counts of active listings versus active searchers per city, so the launch team can eyeball the balance and pause outreach by hand.
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Surface trustworthy review signal
Highlight verified-stay reviews, weight recency and volume into a confidence indicator, flag suspicious patterns, and auto-summarize themes, so guests instantly grasp how reliable the reputation is.
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Summarize track record with trends and flags
Adds a plain-language reliability summary, recent-review trends over time, cancellation history, and clear flags for concerning patterns, giving a complete confidence read instantly.
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Break down ratings by category
Split scores into cleanliness, accuracy, check-in, and communication, filter reviews by topic, and flag reviews from guests like you, so trust judgments become precise.
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Concierge first booking with backup
Adds live human support, instant rebooking if a listing falls through, saved payment and preferences, and check-in confirmation that releases payment—so nearly every first-time booking completes successfully.
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New-listing trust score
Blend identity, cross-platform reviews, ID and address checks, and a live host video walkthrough into one transparent score, plus a New Listing discount, so first bookers decide confidently.
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Detect fakes and surface what matters to you
Fraud detection flags fake or coerced reviews, host responses appear inline, and highlights personalize to the guest's trip type, group size, and stated priorities.
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Summarize reviews with highlights
Auto-generate a plain-language summary of common themes, surface representative quotes, flag recurring concerns, and translate reviews, so travelers grasp a listing's reputation at a glance.
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Show star ratings and written reviews
Guests read past travelers' text reviews and see the overall star rating on the listing, giving a basic honest picture beyond the host's own copy.
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Coverage heatmap by date
Interactive map coloring each area by how tightly booked or empty it is on specific dates, highlighting sold-out zones and slow calendar stretches at a glance.
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Automate city-wide demand steering
Adds a self-tuning engine that forecasts idle supply per area and auto-shifts ad spend, promotions, and flexible-date offers to fill it, balancing the whole city continuously.
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Auto-balance city supply
Continuously forecast supply gaps by neighborhood and price, trigger recruitment, incentives, and pricing nudges automatically, and measure closed gaps against booking conversion in real time.
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Waitlist-gated demand throttling
Hold excess demand on a waitlist when listings are thin, releasing bookers as supply comes online, so travelers never see an empty market and hosts never sit idle.
auto-assigned
Guest Vetting Team
No track yet
Launch discount codes
Give early travelers a simple promo code for money off their first booking in the new city, advertised through basic local and social channels.
auto-assigned
Earnings estimator page
A simple public page where an owner types their city and room type to see a rough monthly earnings estimate, planting the idea that hosting pays.
auto-assigned
Send win-back emails
Detect users who haven't booked or hosted in a set period and send scheduled reminder emails highlighting new listings, nearby demand, or what they're missing.
auto-assigned
Social login and phone verification
Adds one-tap signup with Google, Apple, or Facebook, plus SMS phone verification, so signing up takes seconds and the account is reachable and lightly trusted.
auto-assigned
Surge alerts to hosts
When bookings for a city outpace open listings around known dates, email and notify nearby hosts to open their calendars and list their space.
auto-assigned
Targeted local campaigns
Adds geo-targeted ads and email to travelers likely to visit the city, plus a referral bonus so early guests bring friends.
auto-assigned
Show verified badge
Display a simple badge on the guest's profile confirming they completed email and phone verification, so hosts see a basic identity signal before accepting.
auto-assigned
Show past host reviews
Display the written reviews and star ratings previous hosts left for this guest, in one list a host can scroll before accepting a booking.
auto-assigned
Show past host ratings
Display a guest's overall star rating and the written reviews previous hosts left, so you can read their track record before accepting a booking.
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Show verified identity badge
Host sees the new guest's government-ID verification status and confirmed email and phone, giving basic proof the person is real before deciding to accept.
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Show ID and payment status
Add government-ID and payment-method verification indicators, plus account age and profile completeness, giving hosts a fuller picture of who they're accepting.
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Summarize reputation at a glance
Add an overall guest rating, total completed stays, and account age, so hosts read a quick trust snapshot instead of parsing every individual review.
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Structured review breakdown
Adds category ratings—cleanliness, communication, house-rule adherence—plus total stays and review count, so you judge a guest on the specific traits that matter to hosting.
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Screen with guest profile signals
Adds guest's join date, profile photo, bio, trip purpose, and a short intro message, so the host can weigh softer context beyond bare identity verification.
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Contextual invite prompts and tracking
Prompts to invite friends appear after great stays and reviews, with a dashboard showing pending invites, earned credits, and reminders to nudge friends who haven't booked.
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Back the stay with host protection
Guarantees damage coverage and a security deposit hold on any accepted booking, so the host can say yes to a review-less guest without carrying the financial risk.
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Flag risk signals
Surface warning signs alongside the score — cancellations, rule violations, disputes, and repeated low ratings — so hosts see problems buried under an otherwise decent average.
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Show past review text
Display the written reviews previous hosts left about this guest, in a simple list on the guest's profile, so hosts can read them before accepting.
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Star ratings and category breakdown
Add an overall star average plus per-category scores for cleanliness, communication, and house-rule adherence, so hosts scan a guest's track record at a glance.
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Bundle verification with track record
Combine verification status with the guest's review history, past-stay count, and any host reports into one at-a-glance trust summary on the booking request.
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Verified reviews and flags
Confirms each review comes from a real completed, verified stay and surfaces any prior cancellations or reported issues, so praise is trustworthy and red flags aren't hidden.
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Back every booking with visible guarantees
Automatic refund or rebooking if a listing isn't as described, 24/7 support, verified photos, and a check-in confirmation that releases payment only once the guest confirms arrival.
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Threshold alerts
Set target supply-to-demand ranges per city; the system flags when either side pulls ahead and recommends which acquisition channel to slow or push.
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Sort, filter, and flag reviews
Let hosts sort reviews by recency, filter for negatives, and surface flagged concerns like cancellations or damage, so risk signals stand out instead of hiding in long lists.
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Give a fit-for-this-listing verdict
Weigh the guest's history against this listing's rules and past guests, giving a tailored recommendation with the reasons behind it, so any host decides confidently.
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Reputation summary and fit signal
Auto-summarize a guest's whole review history into a plain-language trust profile and highlight how they match this listing's rules, so hosts decide in seconds with confidence.
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Set verification requirements automatically
Let hosts require chosen verifications before a guest can even request, auto-screening bookings against custom rules and flagging risk signals so unverified guests never reach the inbox.
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Fit-scored guest summary
Summarizes all reviews into plain-language highlights and concerns, then scores how well the guest fits your specific listing and house rules, flagging risks automatically.
auto-assigned
Auto-vet with trust scoring
A trust score blends off-platform verification, behavioral signals, and fraud checks into an accept recommendation, plus optional auto-accept rules and instant reimbursement if anything goes wrong.
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Featured city landing pages
Adds curated neighborhood guides and a dedicated city page ranking early homes prominently in search, so new travelers discover and book seeded listings first.
auto-assigned
Gap alerts and forecasts
Automatic alerts when a neighborhood-date will run short of homes, using upcoming demand signals and historical booking patterns to flag shortages before they happen.
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Demand-matched incentives
Adds automated incentives that steer travelers toward under-booked seeded homes, balancing demand across every early host so none go without bookings.
auto-assigned
Predictive liquidity balancing
Forecast supply and demand curves per neighborhood, pre-recruit hosts ahead of predicted booking spikes, and auto-tune incentives on both sides to keep every micro-market liquid.
auto-assigned
Hosting Division
Listing & Pricing Group
First Listing Creation Team
No track yet
Free-text description
Host types a plain-text description of the home and lists rooms, beds, and amenities in their own words, so travelers can read what's offered.
auto-assigned
Upload photos from device
Pick photos from your phone or computer and add them to the listing. They appear in upload order, with the first one used as the cover.
auto-assigned
Drop a map pin
Host types the address and drops a pin on the map, so the home shows up when travelers search that area.
auto-assigned
Type, rooms, and free-text description
Host picks the property type (room, apartment, whole house), enters bedroom, bed, and bathroom counts, and writes a plain-text description of the space in a simple form.
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Pick from a fixed list
Choose one of three preset space types—private room, apartment, or whole home—from a simple dropdown when creating your listing. Solves the basic case for most straightforward homes.
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One-tap publish
Host hits publish; the listing goes live and instantly appears in search results, bookable by guests alongside hotels and other homes.
auto-assigned
Structured fields and amenity checklist
Adds numeric fields for bedrooms, beds, and bathrooms plus a checklist of common amenities like wifi, kitchen, and parking, making listings consistent and filterable.
auto-assigned
Drag to reorder and set cover
Rearrange photos by dragging, choose any shot as the cover, and delete or replace ones you don't want, so the listing shows its best face first.
auto-assigned
One-tap publish
A single publish button flips the listing from draft to live, making it appear in search results immediately once the host confirms the space is ready.
auto-assigned
Add neighborhood description
Adds a free-text field where hosts describe the surrounding neighborhood, nearby spots, and vibe, giving travelers context beyond the pin.
auto-assigned
Pre-publish readiness check
Before going live, a checklist flags missing photos, price, or address so the listing publishes complete and shows up correctly in search filters.
auto-assigned
Describe room and shared access
Beyond the space type, specify how many bedrooms and bathrooms, and whether spaces like kitchen or bathroom are private or shared with the host or others.
auto-assigned
Structured room-by-room details
Adds a guided walkthrough where hosts define each room, its beds, and shared-versus-private status, plus square footage and floor, producing a consistent, comparable layout summary.
auto-assigned
Pre-publish readiness check
Before going live, a checklist flags missing photos, price, or house rules and warns the host, so incomplete listings don't publish and disappoint guests.
auto-assigned
Upload photos in a grid
Host uploads photos from phone or computer into a simple grid; the first one uploaded becomes the cover shot. Solves basic proof the listing is real.
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Type in the address
Host enters the street address by hand, which sets a pin on a map they can drag to correct the exact spot.
auto-assigned
Drag to reorder
Host drags photos into any order and picks which leads, so the most appealing shot goes first. Reorder, delete, and replace anytime.
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Autocomplete and precise pin
Adds address search with autocomplete suggestions and reverse geocoding, so a few keystrokes drop an accurate pin the host fine-tunes.
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Room tags and captions
Label each photo by room and add short captions, then let guests browse a clean gallery grouped by space instead of one long jumble.
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Verify and refine placement
Address is verified against a real address database, the pin snaps to the confirmed building, and hosts pick a named neighborhood from a list.
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Map the full space layout
Add property category (house, apartment, guesthouse, unique stay), sleeping arrangements per room, guest capacity, and which areas guests can and can't use, so listings match reality.
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Preview and edit-while-live
Host sees exactly how the listing looks to guests, publishes with one tap, and can edit or pause it anytime without taking it fully offline.
auto-assigned
Guided prompts and previews
Adds a step-by-step wizard prompting for each detail, a live preview of how the listing appears to travelers, and space-type presets to speed setup.
auto-assigned
Caption and group by room
Host adds captions and sorts photos into rooms (bedroom, kitchen, bath), so travelers browse the space clearly and trust what they'll get.
auto-assigned
Preview and go-live controls
Host sees exactly how the listing looks to guests, then publishes, unpublishes, or snoozes it anytime to control when it appears in search.
auto-assigned
Show and hide the neighborhood
Displays the neighborhood name and an approximate circle to guests before booking, keeping the exact address private until a stay is confirmed.
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Photo-linked room mapping
Hosts attach photos to each room and arrange them into a labeled tour, so guests browse the layout visually room by room instead of reading text alone.
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Guided quality coaching
Automatic tips flag blurry, dark, or duplicate shots, suggest a strong cover, and recommend missing rooms to photograph—raising every listing's quality without a pro photographer.
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Guided launch and visibility boost
On publish, listing gets pricing suggestions, temporary new-host search promotion, and readiness scoring, maximizing first bookings while letting the host schedule the go-live date.
auto-assigned
Interactive floor plan and virtual tour
Generates an interactive floor plan and 3D walkthrough from uploaded photos or a phone scan, letting guests explore the exact layout, distances, and room connections before booking.
auto-assigned
Auto-generate neighborhood guide
Pulls nearby transit, restaurants, and walk scores automatically into a rich neighborhood guide, with an approximate-location circle to protect privacy until booking.
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Guided photo coaching
On-the-spot tips flag blurry, dark, or missing rooms, auto-enhance lighting, and suggest the best cover and order based on what gets more bookings.
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Smart suggestions and completeness scoring
Adds AI-suggested descriptions from photos, auto-detected amenities, a completeness score with tips, and translation into multiple languages for wider reach.
auto-assigned
Guided launch with visibility boost
Automated quality scoring, suggested fixes, and a launch that surfaces new listings prominently in relevant searches so first bookings arrive faster.
auto-assigned
Describe the area for guests
Adds neighborhood highlights, nearby transit and points of interest, and travel-time context auto-suggested from the location to sell the local experience.
auto-assigned
Guide setup with smart suggestions
Answer a few plain questions and get a recommended space type, layout, and capacity, with photo-based prompts and validation that flags mismatches before guests ever notice them.
auto-assigned
Pricing Team
No track yet
Enter a nightly price
Host types one number for the price per night, applied to every available date. Solves the basic case of putting a listing online with a set rate.
auto-assigned
Flat cleaning fee
Host adds a single one-time cleaning fee on top of the nightly rate, shown to guests in the total before booking. Covers the most common extra cost.
auto-assigned
Show a neighborhood price range
Display the typical nightly price range for similar homes in the same area, so a new host has a rough anchor when setting their first price.
auto-assigned
Set custom date prices
Host manually picks any date or date range on the calendar and overrides the nightly price, letting them charge more for holidays and less for slow weeks.
auto-assigned
Add weekend and cleaning fees
Set a separate weekend rate plus a one-time cleaning fee and per-guest charge, so pricing reflects real costs beyond a single flat number.
auto-assigned
Save reusable season rules
Adds saved seasonal rate sets (summer, winter, weekends) plus per-night minimum and last-minute discounts, so recurring high and low periods apply automatically without editing each date.
auto-assigned
Personalized earnings preview
Owner enters their address and space details to get a location-specific earnings range based on nearby comparable listings, occupancy, and seasonal demand.
auto-assigned
Flat cleaning fee
Host adds a single one-time cleaning fee to the nightly price; it shows in the guest's total at checkout and appears clearly in the price breakdown.
auto-assigned
Per-guest and length discounts
Adds extra-guest charges above a set occupancy, plus weekly and monthly discounts that automatically cut the total for longer stays. Covers most real pricing needs.
auto-assigned
Per-guest extra charge
Adds a per-extra-guest fee above a set number of guests, plus the cleaning fee. The total recalculates automatically as guests adjust their party size.
auto-assigned
Match comparable listings
Compare against homes filtered by bedrooms, size, and amenities nearby, and suggest a specific starting price with a few real example listings to reference.
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Target lapse reason
Segment lapsed users by why they left—no results, bad experience, price—and send tailored messages with a matching incentive, like a discount or a fee waiver.
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Get pricing guidance
Show what similar nearby homes charge and suggest a competitive rate, with weekly and monthly discounts, helping hosts price right without guessing.
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Enter a flat nightly price
Host types one number for the base nightly rate in a single field; that price applies to every open night. Solves basic pricing for most simple listings.
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Manual price editing
Host sets a nightly price and can change it anytime, plus separate weekend or weekly prices, giving full manual control over what each stay costs.
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See local price guidance
Adds a suggested range based on comparable nearby homes shown beside the field, so the host can set a competitive number while still keeping full control.
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Calendar date overrides
Adds a visual calendar where hosts set custom prices on specific dates or ranges, so holidays, local events, and peak weeks can be priced up individually.
auto-assigned
Seasons and length discounts
Adds reusable seasonal rate rules and automatic weekly or monthly discounts, so long stays and recurring high and low seasons price themselves without touching each date.
auto-assigned
Smart price suggestions
Suggests a nightly price from local demand, comparable listings, and nearby events, updating daily; host sets floors and ceilings and can auto-apply or review.
auto-assigned
See local demand signals
Shows nearby booking demand, comparable listing prices, and flagged local events and holidays right on the calendar, so hosts know when and how much to raise or drop rates.
auto-assigned
Full fee and discount rules
Adds custom fees (pet, service), tiered length-of-stay discounts, and a live total breakdown so guests and hosts see exactly how each charge builds the price.
auto-assigned
Custom fee rules
Host defines multiple fees—cleaning, extra guest, pet, weekend, or length-of-stay adjustments—each with its own conditions, applied and itemized automatically at booking.
auto-assigned
Set weekday and weekend rates
Host defines separate base prices for weekdays, weekends, and specific date ranges or seasons, capturing normal demand swings without manual nightly edits.
auto-assigned
Factor in dates and demand
Adjust the suggested price by season, weekends, and local events, showing how booked comparable homes are on each date so the host prices to actual demand.
auto-assigned
Enable smart price suggestions
Adds optional demand-based suggested prices per night that the host approves, rejects, or caps, plus one-tap accept—host keeps final say on every number.
auto-assigned
Enable smart price suggestions
Optional automated pricing adjusts nightly rates by demand, season, and local events within host-set floors and ceilings—host keeps full control and can override anytime.
auto-assigned
Smart fee guidance
Suggests competitive fee amounts from comparable local listings, flags fees that hurt bookings, and auto-tunes them by season and demand while keeping the host in control.
auto-assigned
Auto-price to demand
Optional smart pricing sets each night automatically from real-time demand, events, and comps within host-set floor and ceiling limits, keeping the calendar full while the host stays in control.
auto-assigned
Event-aware demand calendar
Detect local events and seasonal peaks, forecast the demand spike per city, and surface pricing and availability guidance so hosts prepare supply before the rush hits.
auto-assigned
Smart pricing suggestions
Suggests fees and discounts benchmarked against similar local homes and seasonal demand, flags prices that lose bookings, and lets hosts apply recommendations in one tap.
auto-assigned
Recommend a smart price per night
Continuously recommend an optimized nightly price per date based on live demand, competitor availability, and booking likelihood, which the host can accept, override, or auto-apply.
auto-assigned
Recommended balancing actions
For each forecast gap, suggests concrete fixes—host recruitment targets, pricing nudges, or demand throttling—and tracks whether each action closed the gap over time.
auto-assigned
Trip-based group invites and tiered rewards
Invite fellow travelers to co-plan and split a shared trip, unlock bigger rewards as more friends join, with fraud checks and localized offers per city.
auto-assigned
Calendar & Bookings Group
Calendar & Availability Team
No track yet
Tap dates on a calendar
Host opens a month-view calendar and taps individual dates to mark them blocked or available, keeping the listing truthful for basic manual upkeep.
auto-assigned
Manually mark blocked dates
Host taps individual days on a calendar to mark them unavailable, so those dates stop showing as bookable. Solves the basic case of blocking off known busy days.
auto-assigned
Set a fixed gap
Host picks a single buffer length (like one day) that automatically blocks the calendar before and after every booking, so no back-to-back stays happen.
auto-assigned
Set a fixed minimum nights
Host enters one minimum-nights number for the whole listing; bookings shorter than it are blocked automatically at checkout. Solves the most common case: no one-night stays.
auto-assigned
Set minimum and maximum nights
Host enters a minimum and maximum number of nights per booking; the system blocks any request outside that range at checkout.
auto-assigned
Toggle available dates
Host taps a simple calendar to mark which days their space is open or blocked, so guests only see and book truly available nights.
auto-assigned
Post-trip rebooking email
After checkout, send a thank-you email inviting the guest back, with a quick link to search again and rebook the same home or neighborhood.
auto-assigned
Share your referral link
Hosts get a personal invite link to text or email neighbors; when a friend lists their space, the host sees they signed up. Solves basic word-of-mouth referrals.
auto-assigned
Auto-block booked dates
When a booking is confirmed, those dates instantly turn unavailable on the listing's calendar, so no second guest can request or book the same nights.
auto-assigned
Add minimum and maximum limits
Host sets both a minimum and maximum stay length; the calendar enforces both, so requests too short or too long are rejected before booking.
auto-assigned
Block ranges and set defaults
Adds date-range selection, a default availability setting for new dates, and blocking around existing bookings, so hosts manage many dates at once without tapping each one.
auto-assigned
Block date ranges with reasons
Adds dragging to block a whole span at once, optional notes like personal use or maintenance, and clear visual states for booked, blocked, and open.
auto-assigned
Add buffer days between stays
Host adds preparation days automatically blocked after each booking, so back-to-back stays leave time to clean and reset before the next guest.
auto-assigned
Set rules and defaults
Adds default open-by-default calendar, minimum and maximum stay lengths, advance-notice windows, and blocking a range of dates in one action.
auto-assigned
Choose buffer per listing
Adds separate buffer settings for each listing and lets the host block just before check-in or just after checkout, reflecting each home's cleaning needs.
auto-assigned
Set buffers and manual blocks
Adds host-controlled prep buffers between stays and easy manual blocking for personal use, plus real-time conflict prevention so overlapping bookings can never slip through.
auto-assigned
Vary limits by season and weekend
Host applies different stay-length rules to date ranges and to weekends versus weekdays, matching real demand patterns like longer holiday minimums without editing every day.
auto-assigned
Set rules per season and date range
Host applies different night minimums, maximums, and buffers to specific date ranges—weekends, holidays, peak season—instead of one rule for the whole year.
auto-assigned
Set recurring rules and buffers
Adds repeating patterns like blocking every weekend, advance-notice windows, prep-time buffers between stays, and minimum-stay rules, so the calendar stays truthful with far less manual effort.
auto-assigned
Set recurring and rule-based blocks
Adds repeating blocks (every weekend, seasonal closures), minimum-notice and prep-day buffers between stays, so availability follows the host's real routine without manual upkeep.
auto-assigned
Tie buffer to turnover tasks
Links buffer to cleaning schedules and same-day-turnaround rules, adjusting the gap by season or booking length and letting hosts override it for specific dates.
auto-assigned
Sync external calendars
Imports and exports availability with other booking sites via calendar links, so dates auto-block across platforms and prevent double-booking.
auto-assigned
Sync external calendars
Two-way iCal sync with other booking sites so dates booked anywhere close everywhere automatically, preventing double-bookings across every platform the host uses.
auto-assigned
Trigger multi-channel nudges
Reach lapsed users across email, push, and SMS with automated sequences timed to their behavior, showing personalized listings or new demand in their area.
auto-assigned
Targeted host invitations
Reaches likely owners through local ads, guest referrals, and neighbor stories, showing real earnings of similar nearby hosts to prove hosting works for people like them.
auto-assigned
Sync external calendars automatically
Adds two-way iCal and channel sync so dates blocked on other sites close here automatically, preventing double-bookings across every platform the host uses at once.
auto-assigned
Sync availability across calendars
Two-way iCal sync with other booking sites and personal calendars auto-blocks dates everywhere, preventing double bookings across platforms with real-time updates.
auto-assigned
Get smart rule suggestions
System recommends stay rules from local demand, the host's booking history, and comparable listings, then flags rules that are costing bookings—host approves each change.
auto-assigned
Automate availability
Recurring seasonal schedules, auto-reopening dates after cancellations, smart suggestions for gap nights, and rules that keep the calendar accurate without manual upkeep.
auto-assigned
Coordinate multi-listing availability
Manages linked and shared-space listings, auto-closing dependent units when one books, with instant channel sync and conflict alerts across a host's entire portfolio.
auto-assigned
Smart gap and per-day rules
Per-date overrides plus automatic gap-filling: system relaxes minimums to fill short openings between bookings and suggests optimal limits from local demand, preventing unbookable orphan nights.
auto-assigned
Automate buffer from cleaner availability
Syncs buffer with assigned cleaners' real availability and travel time, auto-scheduling turnover and adjusting gaps so the calendar only opens dates the home can truly be ready.
auto-assigned
Targeted host recruitment drives
Automatically identify supply gaps and run recruitment campaigns to onboard new hosts and reactivate dormant ones in undersupplied areas ahead of each forecasted peak.
auto-assigned
Booking Management Team
No track yet
Share check-in instructions
Host writes free-text arrival details and standard check-in/check-out times into the listing; guest reads them and messages the host to coordinate key handoff manually.
auto-assigned
List bookings chronologically
A simple list of all bookings showing guest name, dates, and status, split into upcoming and past. Solves basic visibility for hosts with few reservations.
auto-assigned
Manual check-in times
Host sets fixed check-in and check-out times on the listing; guests see them at booking and both parties confirm timing over message.
auto-assigned
Simple upcoming list
A plain chronological list of confirmed stays showing check-in and check-out dates, guest name, and party size, so no booking catches the host off guard.
auto-assigned
Turnover checklist
A simple built-in checklist of what to do between guests—clean, restock, reset—that hosts can tick off each time, so nothing gets forgotten before check-in.
auto-assigned
Rate and write review
After checkout, host leaves a star rating and short written review of the guest, plus sees the guest's name and stay dates. Solves basic accountability for most stays.
auto-assigned
Cancel with fixed policy
Host picks one standard cancellation policy at listing. Either side can cancel a booking; the system applies the policy to refund the guest and frees the calendar dates automatically.
auto-assigned
Saved trips and wishlists
Let guests save homes to wishlists and revisit past stays, then nudge them with reminders when saved dates or destinations approach.
auto-assigned
Show booking details and status
Adds per-booking detail: guest photo, review history, payout amount, check-in/out times, and clear status labels (confirmed, in-progress, completed, cancelled) plus a link to messages.
auto-assigned
Guest-submitted arrival window
Guest enters expected arrival time in the app before the stay; host reviews and approves it, with automatic reminders sent to both a day ahead.
auto-assigned
Set structured check-in windows
Host picks fixed check-in/check-out times and self check-in method (lockbox, keypad, in-person) from a menu; guest sees them on the booking and gets a reminder.
auto-assigned
Calendar and detail view
Adds a month calendar showing blocked and booked nights, tap any stay for full details, nights count, guest contact, and payout amount.
auto-assigned
Structured guest history
Adds a guest profile with past reviews from other hosts, verified identity badge, trip count, and prompted rating categories like cleanliness and communication before writing.
auto-assigned
Booking-linked prep reminders
Prep tasks auto-generate from the calendar with reminders before each check-in and after each checkout, plus a saved supplies list, so hosts prepare on time without tracking dates.
auto-assigned
Reward both sides
Adds a cash bonus paid to the referring host and the new host once the newcomer completes their first booking, with a simple dashboard tracking invites sent and earned.
auto-assigned
Preview payout impact
Adds tiered policy choices and a clear breakdown before confirming: shows the host what they keep or lose, the guest's refund, and which nights reopen for rebooking.
auto-assigned
Guide arrival step by step
Adds photo-based directions, map pin, and timed instructions unlocked near check-in, plus a check-in confirmation button that triggers escrow release and notifies the host.
auto-assigned
View bookings on a calendar
Adds a calendar grid overlaying bookings with blocked and open dates, filters by listing and date range, and quick search so multi-listing hosts navigate at a glance.
auto-assigned
Coordinated timing with buffers
Adds calendar-aware check-in/out windows that block same-day overlaps, offers late-checkout requests, and syncs confirmed times to both parties' trip schedules automatically.
auto-assigned
Reminders and prep checklist
Adds automatic reminders before each check-in and check-out, plus a per-stay prep checklist so the host is ready without watching the app constantly.
auto-assigned
Guided review with reminders
Adds review reminders, private feedback to the guest, blind two-way reviews revealed only after both submit, and a summary of the booking's messages and house-rule agreements.
auto-assigned
Cleaner scheduling and handoff
Assign trusted cleaners or helpers who see upcoming turnovers, get notified automatically, and mark the home ready—so hosts coordinate help without messaging back and forth.
auto-assigned
Modify dates without full cancel
Host and guest agree to shift dates or nights in place; the system reprices, adjusts escrow, and updates the calendar—no cancel-and-rebook, keeping the original booking intact.
auto-assigned
Predict and prevent churn
Model churn risk before users lapse and intervene early with the right offer on the right channel, continuously learning which win-back actions actually work.
auto-assigned
Unified stay dashboard
Adds a single dashboard combining bookings, messages, cleaning schedules, and payouts, with calendar sync to external tools and alerts for gaps or double-bookings.
auto-assigned
Automate smart-lock access
Generates time-limited door codes tied to booking dates, syncs with smart locks, offers flexible timing requests and late-checkout, and confirms arrival automatically without host involvement.
auto-assigned
Automated turnover coordination
Turnovers auto-dispatch to booked cleaning services, track completion with photo proof, reorder low supplies, and block the calendar if the home isn't verified ready before the next guest arrives.
auto-assigned
Manage bookings from a unified dashboard
Adds earnings summaries, exportable reports, occupancy trends, upcoming check-in reminders, and synced external calendars, giving hosts a complete operational view across every listing over time.
auto-assigned
Full stay dossier and insights
Adds a complete pre-arrival guest dossier, risk flags, review templates, aggregate reputation trends, and automated review drafts the host edits and approves in one tap.
auto-assigned
Automated arrival orchestration
Real-time arrival tracking, smart-lock or keypad code timed to the confirmed window, live delay alerts, and automatic cleaner scheduling between the departure and next check-in.
auto-assigned
Handle exceptions and disputes
Adds extenuating-circumstances waivers, guest-protection refunds when a listing isn't as described, penalty tracking, and automatic rebooking help—resolving cancellations, changes, and disputes end to end.
auto-assigned
Balanced surge orchestration
Continuously match demand to supply during peaks—dynamic guidance, waitlists, nearby-area suggestions, and incentives on both sides—keeping the city liquid without over-recruiting either side.
auto-assigned
Guided discovery journey
Detects hosting potential from signals like local demand gaps, walks owners through earnings, effort, and safety concerns with real host answers, and nudges hesitant owners toward listing.
auto-assigned
Operations & Portfolio Group
Home Operations Team
No track yet
Manual cleaning reminder
After each booking ends, the host gets a checkout reminder and can add their own cleaning task with a note. Solves the basic 'don't forget to clean' case.
auto-assigned
Turnover checklist
A simple reusable checklist of essentials to restock and tasks to prep between guests, so nothing gets forgotten before the next check-in.
auto-assigned
Save cleaner contacts
Store your cleaner's or helper's name and phone number on the listing, so you can text or call them yourself when a checkout is coming up.
auto-assigned
Manual calendar buffer
Host manually blocks a day between bookings on the calendar to leave time for cleaning and resetting the home before the next guest arrives.
auto-assigned
Manual arrival checklist
A simple editable checklist per listing—clean, restock, key ready—that the host ticks off before each guest. Solves basic prep tracking for hosts with one or two stays.
auto-assigned
Share a link
Copy a personal invite link or share to email and messaging apps, so friends land on the app already knowing who invited them.
auto-assigned
Share the calendar
Give a helper or cleaner read-only access to your booking calendar, so they see check-in and check-out dates and know when the home needs turning over.
auto-assigned
Personally sign up hosts door-to-door
Founders manually recruit owners in a target city with a simple online sign-up form that captures a listing's basics, photos, and price to seed initial supply.
auto-assigned
Fill a simple listing form
New host types a title, description, address, and price into a basic web form, uploads a few phone photos, and publishes a live, bookable listing.
auto-assigned
Send seasonal trip emails
Basic email campaigns that remind past travelers to book again around holidays and peak seasons, linking straight to search. Solves gentle re-engagement for a broad audience.
auto-assigned
List and get booked
Create a basic listing with photos, price, and calendar, then receive a confirmed booking request and a manual payout after the guest checks out.
auto-assigned
Automatic turnover buffer
Set a default gap the system enforces after every checkout, blocking those dates automatically so no back-to-back booking slips through without cleaning time.
auto-assigned
Auto-generated turnover tasks
Adds automatic cleaning tasks created from the booking calendar the moment a checkout is confirmed, showing the gap before the next check-in so the host knows the window.
auto-assigned
Booking-linked prep reminders
Adds automatic prep reminders tied to each booking's checkout and next check-in dates, notifying the host when the space must be turned over.
auto-assigned
Booking-linked task reminders
Adds tasks that auto-attach to each upcoming booking with dates, and sends reminders before check-in, so nothing gets forgotten across a busier calendar.
auto-assigned
Auto-notify on checkout
Add helpers to the listing and automatically text them the address, checkout date, and access details whenever a guest books or checks out—no manual message needed.
auto-assigned
Assign turnover tasks
Add helpers as named contacts, message them in-app, and assign a cleaning or check-in task to a specific booking so everyone knows who does what and when.
auto-assigned
Government ID identity verification
Adds photo-ID upload with selfie match and payment-method verification, giving the traveler a verified badge hosts trust before confirming a stay.
auto-assigned
Cleaning checklist and reminders
Adds a per-listing turnover checklist plus timed reminders and same-day-departure alerts, so the host knows exactly what to reset and when between guests.
auto-assigned
Saved cleaner assignment
Adds a saved cleaner contact who is automatically notified of each turnover with dates, times, and address, and can confirm the job—no manual messaging each time.
auto-assigned
Supply tracking and reorder
Tracks stock levels of consumables per stay and flags low items, with one-tap reorder links so essentials never run out.
auto-assigned
Track turnover tasks
Assign each turnover as a task with a checklist, let the cleaner mark it done, upload photos of the finished home, and flag issues back to you.
auto-assigned
Timed rebooking prompts
Predict when a past guest is likely planning again from their travel cadence, and reach them across email and push with tailored home suggestions.
auto-assigned
Reusable turnover templates
Adds saved task templates per property, auto-generated turnover jobs between back-to-back stays, and assignment to a cleaner or helper who marks tasks done.
auto-assigned
Automate task scheduling
Every confirmed booking auto-generates the right turnover tasks, notifies the assigned helper, and tracks completion, so you never manually hand off each stay.
auto-assigned
Guide new hosts to first booking
Adds mentor pairing where the referring host helps the newcomer set up their listing, plus progress tracking and tiered bonuses that grow as more neighbors join and start hosting.
auto-assigned
Cleaner scheduling and dispatch
Auto-books an assigned cleaner the moment a stay is confirmed, sends them the checklist, tracks completion, and confirms the home is guest-ready before check-in.
auto-assigned
Coordinated turnover workflow
Adds shared task boards across a team, photo-verified completion, supply and issue tracking, and automatic scheduling that adapts to same-day check-outs and check-ins across multiple homes.
auto-assigned
Managed cleaning marketplace
Adds on-demand vetted cleaners booked and paid through the app, with checklists, photo proof of completion, ratings, and automatic rescheduling when bookings change.
auto-assigned
Managed turnover automation
Auto-schedules cleaners and restock deliveries around each booking, verifies readiness with photos, and reorders supplies automatically—removing the operational work entirely.
auto-assigned
Manage a helper team
Book from a roster of trusted cleaners, auto-assign by availability, pay them through the platform per turnover, and see ratings and reliability history for each helper.
auto-assigned
Run a full helper team
Manage multiple helpers with roles and pay, let them accept or swap jobs, confirm work with photos, and pay them automatically from your payouts.
auto-assigned
Automatic acquisition throttling
Ad spend and referral incentives auto-adjust against the target ratio, throttling budget on the abundant side and redirecting it to the scarce side without manual intervention.
auto-assigned
Multi-Listing Management Team
No track yet
Give and get credit
Track invites and award travel credit to both sides once the friend completes their first booking, with a simple status page showing pending and earned rewards.
auto-assigned
Guided step-by-step setup
Adds a friendly wizard that walks through space type, room count, amenities checklist, and photo tips, with a preview so hosts see exactly how guests will view the listing.
auto-assigned
Suggest trips from history
Personalized emails and app notifications recommending destinations based on past searches, saved wishlists, and prior stays, with dates and price hints prefilled.
auto-assigned
Guided first-listing flow
Adds step-by-step listing setup, pricing suggestions, identity verification, in-app messaging, and instant confirmed bookings with escrowed payment held until check-in.
auto-assigned
Pick a listing from a list
A simple dropdown or list of all your properties; tap one to open its calendar, messages, and settings, so managing several homes stays possible.
auto-assigned
Single booking list
One simple list of all upcoming and past bookings across your listings, showing guest name, dates, listing, and payout amount for each stay.
auto-assigned
Combined activity feed
A single reverse-chronological list showing new bookings, messages, and payouts across every listing, so the host checks one screen instead of hunting through each listing separately.
auto-assigned
Separate calendar per listing
Each listing has its own independent availability calendar and its own nightly price, so blocking or booking one space never touches the others.
auto-assigned
Per-listing calendar and price
Each space gets its own separate calendar and nightly price, so booking one never blocks another and each listing is priced on its own.
auto-assigned
Add one listing at a time
Create a single listing with photos, description, price, and calendar, then edit it whenever you want. Each new space is added separately from scratch.
auto-assigned
Run a guided host onboarding funnel
Adds a self-serve onboarding flow with step-by-step listing creation, pricing guidance, and email follow-ups that nudge signed-up owners to publish, so hosts come online without a founder present.
auto-assigned
Per-listing dashboards with badges
Each listing gets its own dashboard with unread-message and pending-booking badges, so you see at a glance which property needs attention before switching into it.
auto-assigned
Filterable dashboard tabs
Adds separate tabs for bookings, messages, and earnings with filters by listing and date, plus unread and action-needed badges so nothing urgent gets buried.
auto-assigned
One dashboard, all listings
See every listing's calendar and price side by side in a single view, switch between them quickly, and edit dates or rates without opening each one separately.
auto-assigned
Switch between listings in one dashboard
Adds a single dashboard to pick any of your spaces and edit its calendar, price, and availability without logging in and out or juggling separate accounts.
auto-assigned
Manage all listings in one dashboard
See every listing side by side in one place, with each one's status, bookings, and calendar. Switch between them and edit any without starting over.
auto-assigned
Combined calendar and earnings summary
Adds a merged multi-listing calendar plus running totals of earnings by day, month, and listing, so you see occupancy and income together at a glance.
auto-assigned
Unified inbox and calendar across listings
One combined inbox and multi-calendar view for all properties, with a listing filter, so you work across homes without hopping between them for every message or date.
auto-assigned
Filterable dashboard with payout tracking
Adds filters by listing, date range, and status, plus payout timelines showing what's pending, released after check-in, and already paid, with downloadable statements.
auto-assigned
Unified calendar and inbox
A cross-listing calendar shows all reservations side by side, a shared inbox threads guest messages by booking, and an earnings summary totals payouts per listing and period.
auto-assigned
Duplicate and bulk-edit listings
Copy an existing listing to reuse its details for a similar space, and update price, availability, or amenities across several listings at once.
auto-assigned
Auto-block overlapping spaces
Adds smart rules for spaces that can't be rented at once—like a whole house and a room inside it—so booking one automatically blocks the other to prevent double-booking.
auto-assigned
Personalized return offers
Model each guest's preferences and price sensitivity to surface curated homes, seasonal deals, and loyalty perks at the exact moment they start planning their next trip.
auto-assigned
Bulk-edit prices and blocked dates
Adds selecting several spaces at once to set seasonal prices, weekend rates, and blocked dates in bulk, while each listing keeps its own independent calendar underneath.
auto-assigned
Guided profile and trust onboarding
Adds a step-by-step setup that captures travel preferences, saved payment, and trust signals, then explains protection, reviews, and booking so first-timers are fully ready to book confidently.
auto-assigned
Performance insights and tax-ready reporting
Adds occupancy and revenue trends, per-listing comparisons, pricing suggestions, and exportable tax-ready income reports covering fees and payouts across every property automatically.
auto-assigned
Proactive task center
Surfaces prioritized to-dos, auto-flags conflicts and pending responses, sends reminders across email and push, and rolls up performance and payout insights across the whole portfolio.
auto-assigned
Link shared spaces and avoid double-booking
Adds smart links so overlapping spaces—like a whole home and its individual rooms—automatically block each other when one is booked, preventing conflicts across related listings.
auto-assigned
Apply settings across listings at once
Group listings and bulk-edit pricing, availability, and house rules together, copy one listing's setup to another, and set defaults new listings inherit automatically.
auto-assigned
Run local ambassador programs
Adds neighborhood ambassador roles with leaderboards, co-branded local events, marketing kits, and recurring rewards tied to referred hosts' ongoing earnings—turning top hosts into community recruiters.
auto-assigned
Organize listings with shared settings and roles
Group listings, apply shared pricing and policy templates, sync calendars to prevent double-booking, and invite co-hosts with scoped permissions to help manage them.
auto-assigned
Predictive liquidity balancing
Forecasts each side's growth by neighborhood and season, pre-allocating budget and incentives to keep every micro-market liquid before imbalance appears, across simultaneous city launches.
auto-assigned
Portfolio pricing and sync
Set per-listing pricing rules, seasonal rates, and bulk edits across many listings at once, plus two-way calendar sync with outside sites so availability stays accurate everywhere.
auto-assigned
Stay Experience Division
Arrival & Departure Group
Arrival & Check-in Team
No track yet
Written address and directions
Show the full street address, a text note from the host ('blue door, second floor'), and a map pin once the booking is confirmed. Solves finding standalone, clearly numbered homes.
auto-assigned
Show address and map pin
Display the full street address and a map pin once the booking is confirmed, so the guest can navigate using their own maps app.
auto-assigned
Share check-in instructions in messages
Host writes access details—lockbox location and code, or where to meet—into the booking message thread, which the guest reads on arrival.
auto-assigned
Share check-in instructions
Host writes check-in details and address in the booking; guest and host swap phone numbers to coordinate a meeting time on arrival day.
auto-assigned
Written check-in instructions
Host writes free-text arrival steps and key location, sent to the guest before check-in. Solves most stays where the host explains how to get in.
auto-assigned
Show instructions after booking
Host writes check-in instructions into the booking; guest reads the full address, door location, and key details on their reservation page once payment clears.
auto-assigned
Set a nightly price and blocked dates
Enter one nightly price and mark which dates the space is unavailable on a simple calendar, so guests only see and book open nights.
auto-assigned
Written check-in instructions
Host writes arrival directions, door code, and house notes into the booking; guest reads them in-app anytime after booking to let themselves in.
auto-assigned
Add arrival notes and photos
Host attaches written directions, gate codes, parking tips, and photos of the entrance, shown alongside the map so guests find the exact door, not just the street.
auto-assigned
Timed self-check-in details
Adds structured lockbox codes, photos of the door and key spot, and delivery only after payment clears near check-in time—so codes stay private and clear.
auto-assigned
Photo and map guided entry
Adds step-by-step photos of the door and lockbox, a pinned map to the exact entrance, and a checklist guests tick off as they arrive.
auto-assigned
Map pin with tap-to-navigate
Adds an interactive map with the exact pin, one-tap handoff to Google or Apple Maps for turn-by-turn driving and walking directions, plus host photos of the entrance.
auto-assigned
Confirm arrival window in-app
Guest sets an estimated arrival time, host confirms availability, and in-app chat with canned messages lets both coordinate the handover without sharing personal numbers.
auto-assigned
Time-released instructions with photos
Adds a saved instructions template with photos, map pin, and Wi-Fi details that unlock automatically 24 hours before check-in and send a reminder notification.
auto-assigned
Structured check-in guide
A dedicated check-in section with photos, address, entry steps, and Wi-Fi, unlocked before arrival and shown as a clear checklist instead of buried chat.
auto-assigned
Guide with live directions and host chat
Tap-to-open turn-by-turn navigation to the pinned entrance, plus in-app messaging so guests can ask the host for help en route in real time.
auto-assigned
Smart lock codes and in-app messaging
Generates a unique door code per stay, tied to check-in and check-out times, plus one-tap messaging to the host for last-minute access questions.
auto-assigned
Smart lock codes issued automatically
For connected smart locks, the platform generates a unique entry code per booking, active only during the stay, and delivers it to the guest without host involvement.
auto-assigned
Flag undersupplied cities
A dashboard shows cities where booking searches outstrip available listings, so the team knows exactly where to focus host recruiting first.
auto-assigned
Live arrival coordination
Guest shares live location and ETA on arrival day; host gets a nearby alert, and a check-in checklist walks through keys, house tour, and confirmed handover.
auto-assigned
In-app smart-lock key
Adds a digital key that unlocks connected smart locks straight from the booking, auto-active during the stay window and auto-revoked at checkout—no shared codes to leak.
auto-assigned
Live check-in guide
Adds a step-by-step arrival guide with photos of the gate, entrance, and parking, real-time in-app messaging with the host, and one-tap call for last-mile help.
auto-assigned
Timed access codes with reminders
Generates a unique door code valid only for the stay window, auto-sends it before arrival, and offers one-tap chat if the guest gets stuck at the door.
auto-assigned
Guided arrival with live help
Adds turn-by-turn directions from transit or parking, step-by-step arrival walkthrough, offline access, and 24/7 support that can remotely open smart locks if a guest is locked out.
auto-assigned
Invite hosts too
Add a separate referral path and larger bonus for signing up new hosts, plus contact-list suggestions and reminders to nudge invited friends who haven't finished.
auto-assigned
Predict the next getaway
Machine-learned timing and destination models that reach each traveler when they're most likely to book, surfacing tailored homes, deals, and dates across email, push, and app.
auto-assigned
Automatic protected payout
Adds automated payout released after check-in, deposit protection against damage, two-way reviews, and a clear earnings dashboard so the first host trusts the money arrives.
auto-assigned
Smart-lock automated check-in
Connects the host's smart lock so the app unlocks on arrival, confirms entry, verifies guest identity, and alerts the host—no codes, keys, or host presence needed.
auto-assigned
Precise last-mile wayfinding
Adds pinpoint entrance geolocation, ETA sharing that alerts the host, and rich arrival cards for complex buildings—unit numbers, elevator codes, and lockbox location—covering apartments and gated communities.
auto-assigned
Guide to the door with arrival triggers
Precise entrance pin, walking guidance for the final stretch, and automatic arrival detection that surfaces access codes and notifies the host the guest is close.
auto-assigned
Guided handover with backup access
Automated arrival reminders, host availability sync, and a fallback lockbox or smart-lock code if the host is delayed—so guests always get in and the tour is never blocked.
auto-assigned
Hands-free verified entry
Adds phone-proximity auto-unlock, identity check on entry, step-by-step wayfinding to the unit, and building-system integration for elevators and gates—covering complex properties and edge cases.
auto-assigned
Seamless keyless entry with live support
Phone-as-key unlock, real-time arrival tracking, automatic backup codes if entry fails, and one-tap access to 24/7 support that can remotely open the door.
auto-assigned
Home Orientation Team
No track yet
Show details after booking
Once booked, guest sees the wifi network name, password, and door-entry instructions on the reservation page and in the confirmation email.
auto-assigned
Wifi details in listing notes
Host types the wifi network name and password into a text field the guest can read in the booking confirmation and message thread.
auto-assigned
List rules in the listing
Host writes house rules as free text on the listing—noise, guests, smoking, pets, shared spaces—so guests can read them before and during their stay.
auto-assigned
Written appliance notes
Host adds free-text instructions in the listing's house manual covering key appliances like the stove, washer, and thermostat. Solves simple stays where basics are self-explanatory.
auto-assigned
List rules on the page
Host writes house rules as free text on the listing—no smoking, no pets, quiet hours—so guests can read them before booking and during the stay.
auto-assigned
Explain the basics
A simple landing page and short pitch that tells a first-time visitor they can book real homes from local hosts instead of hotels, with example listings.
auto-assigned
Written house manual
Host writes a simple text guide covering appliances, heating, AC, and quirks; guest reads it in the app before and during the stay.
auto-assigned
Seed a launch listing page
A simple city landing page showing the first available homes with photos, prices, and dates, plus an email signup so early travelers can find and book them.
auto-assigned
Standard rule checklist
Host picks from standard toggles (no smoking, no parties, pets allowed, quiet hours) shown as clear icons, plus room for custom notes, so rules are scannable and consistent.
auto-assigned
Timed check-in guidebook
Adds a structured house guide with photos and access steps, released automatically near check-in and copyable, so guests get wifi and entry info exactly when they arrive.
auto-assigned
Structured house manual
A dedicated in-app house guide with labeled fields for wifi, TV, thermostat, and appliance codes, shown automatically to the guest after check-in.
auto-assigned
Photo-labeled guides
Structured house manual with per-appliance entries, photos, and step-by-step instructions guests browse in-app. Host reuses saved guides across listings, so quirky appliances get clear visual walkthroughs.
auto-assigned
Standard checklist rules
Adds structured toggles for common rules (pets, smoking, parties, quiet hours, max guests) shown as clear icons, plus required acceptance at checkout so guests confirm they've read them.
auto-assigned
Photo and video instructions
Adds tagged photos and short how-to videos for each appliance and quirk, so guests see exactly which buttons to press rather than parsing text.
auto-assigned
Add weekend, weekly, and seasonal rates
Layer different prices onto a base rate—higher weekends, discounts for longer stays, custom seasonal pricing—plus set minimum and maximum stay lengths per date range.
auto-assigned
Tap-to-connect wifi and how-to cards
Guest connects to wifi with one tap or QR scan, plus photo how-to cards and short videos for the TV, heating, and key appliances.
auto-assigned
Accept rules at booking
Guest must review and explicitly agree to the house rules to complete booking; agreement is timestamped and stored, and rules resurface in the confirmation and pre-arrival message.
auto-assigned
One-tap connect and directions
Adds tap-to-join wifi QR codes, precise entry directions with map and photos, and in-app chat with the host for instant help if access fails.
auto-assigned
Contextual reminders
Surfaces the relevant rule at the right moment—check-in time, quiet hours, checkout steps—as timed in-app reminders, with any host rule updates pushed to the guest's booking.
auto-assigned
Searchable in-app guidebook
Structured guide organized by room and item, searchable and translated into the guest's language, with a quick-question chat that answers common how-do-I-use questions instantly.
auto-assigned
Scan-to-instructions
Guest scans a QR code or NFC tag placed on each appliance to open its exact instructions, short how-to video, and troubleshooting tips right at the device.
auto-assigned
In-app help for every utility
Searchable manual with per-device instructions, in-app troubleshooting, live host chat, and offline access so any guest solves any utility question without calling.
auto-assigned
Smart access and self check-in
Adds smart-lock codes issued per stay, offline-cached details, translated instructions, and automatic troubleshooting that escalates to host or support when a guest can't get in.
auto-assigned
Scan-to-learn assistant
Guest scans any appliance or QR sticker to pull up its exact instructions, AI answers home-specific questions from the host's notes, and escalates to the host when stuck.
auto-assigned
Smart pricing and photo help
Suggests a competitive nightly price from comparable local listings, prompts for and reorders the best photos, and auto-drafts a polished description from the host's short answers.
auto-assigned
Referral and outreach campaigns
Adds host referral bonuses plus targeted email and ad campaigns aimed at owners in the flagged shortage areas, turning demand signals into active recruiting.
auto-assigned
Contextual in-stay reminders
Rules appear at the right moment—quiet-hours reminders in the evening, check-out steps on the last day—translated to the guest's language, with a tap to ask the host about anything unclear.
auto-assigned
Rules in the guest's language
Auto-translates all rules to the guest's language, links each rule to the exact house area or appliance, and lets guests ask questions answered from the host's rules and guidebook.
auto-assigned
Ask-anything appliance help
In-app assistant answers natural-language questions about any appliance, recognizes models from a photo, gives spoken steps, and routes unresolved issues straight to the host.
auto-assigned
Plan the whole trip proactively
An assistant that spots travel signals, assembles ready-to-book itineraries with homes, dates, and neighborhoods, and nudges through every channel—turning intent into a confirmed booking with one tap.
auto-assigned
End-to-end first-host success
Adds proactive onboarding coaching, smart pricing to win the first booking faster, host guarantee coverage, and guided handling of edge cases like cancellations and disputes.
auto-assigned
Reward referrals and offer launch incentives
Adds host referral bonuses, first-listing perks, and free professional photography in launch cities, turning early hosts into recruiters and lowering the effort of getting a quality listing live.
auto-assigned
Tune and protect referrals
Run tiered, region-aware reward campaigns with fraud detection, self-referral blocking, and analytics on which invites convert, so growth compounds without abuse or wasted credit.
auto-assigned
Check-out & Departure Team
No track yet
Show written checkout list
Host writes departure tasks into the listing; guest reads a plain text list of what to do before leaving. Solves simple stays where instructions are few.
auto-assigned
Written check-out instructions
Host sends check-out steps in the booking details—where to leave keys, lock the door, close windows—so the guest knows how to secure the home before leaving.
auto-assigned
Tap to check out
Guest taps a check-out button in the app to mark the stay complete, notifying the host they've left and triggering the standard payout and review flow.
auto-assigned
Written check-out list
Host writes simple check-out steps—lock up, leave keys, take trash—shown to the guest in the booking. Solves basic departures where a short reminder is enough.
auto-assigned
Tap 'I've checked out'
A simple button in the booking that the guest taps on departure, sending the host a notification that the home is now free.
auto-assigned
Written return instructions
Host writes where to leave the key and what to do on departure; guest reads it in the booking message thread before checking out.
auto-assigned
Fill in a simple listing form
Type in the home's title, address, price per night, and a short description, then upload a few photos. Your space goes live as a basic listing.
auto-assigned
Shareable referral link
Each user gets a personal invite link and code. When a friend signs up and completes their first booking, both get a fixed travel credit.
auto-assigned
Manual calendar with reminders
Hosts block or open dates on a simple calendar, plus periodic email nudges asking them to confirm availability is still accurate.
auto-assigned
Show how it works
Adds a step-by-step walkthrough of searching, booking, paying through escrow, and reviews, so newcomers understand the full journey and why it is safe.
auto-assigned
Guided departure checklist
Adds a simple checklist of host requests (lock up, take out trash, leave keys) plus a reminder as check-out time nears, confirming each step before marking departure.
auto-assigned
Checkable task reminders
Adds a tappable checklist with photos per task, a checkout-day push notification, and a done button, so guests remember and confirm each departure step.
auto-assigned
In-app check-out checklist
Adds a tappable check-out checklist with each securing step, plus a one-tap 'I've left and locked up' confirmation that notifies the host the home is secured.
auto-assigned
Get smart price suggestions and sync calendars
See recommended prices based on local demand, comparable homes, and dates, accept with one tap, and import or export availability from other calendars to avoid double bookings.
auto-assigned
Timed check-out reminder
Adds an automatic reminder notification on departure morning showing the check-out time and steps, with a checklist the guest ticks off as they go.
auto-assigned
Guided checkout steps
Adds a short checkout list—lock up, leave keys, trash out—and a confirmation message with photos, so the host knows the home is ready, not just empty.
auto-assigned
Guided check-out checklist
App shows a step-by-step departure checklist—return key, lock up, confirm done—with a photo prompt for the key's drop spot and a tap to mark check-out complete.
auto-assigned
Run targeted launch promos
Adds first-booking discount codes, referral credits, and paid social and search ads targeting travelers already searching for that city, driving measurable early demand.
auto-assigned
Timed departure reminders
Sends the guest a checkout-time reminder, auto-nudges if they haven't confirmed, and updates the host's calendar and turnover window the moment departure is signaled.
auto-assigned
Photo-confirmed handoff
Guest snaps quick photos of key spots and key drop-off at departure, timestamped and shared with the host, creating a shared record that protects both sides on condition disputes.
auto-assigned
Guided lock-up and confirmation
Adds step-by-step walkthrough with smart-lock or keypad codes that expire at checkout, trash-day timing, and a confirmation sent to the host when tasks are finished.
auto-assigned
Smart lock and photo confirmation
Guest resets or auto-locks a connected smart lock from the app, and can attach a photo of the returned keys or locked door as proof of a secured home.
auto-assigned
Guided check-out with proof
Step-by-step instructions with photos and locations; guest confirms each task and can snap a photo of the locked door or returned keys, notifying the host automatically.
auto-assigned
Smart-lock code expiry
For homes with smart locks, the guest's access code auto-expires at check-out time, so returning a physical key is unnecessary and the host never has to rekey.
auto-assigned
Verified automated departure
Adds photo-verified task completion, auto-adjusted checkout time by flight or next booking, and disputes or cleaning fees resolved from the recorded checklist evidence.
auto-assigned
Automated departure verification
Detects departure via smart lock and geofence, auto-relocks, confirms windows and lockbox status through connected sensors, and notifies host instantly—verifying the home is secured with no guest action.
auto-assigned
Smart check-out coordination
Adds smart-lock codes that auto-expire at check-out, late-departure requests, cleaner hand-off alerts, and condition photos that feed the review—handling every departure edge case end to end.
auto-assigned
Verified handoff and turnover trigger
Confirms departure via smart-lock or geofence, alerts cleaners and the next guest automatically, and flags any issues from checkout photos for the host to review.
auto-assigned
Smart-lock auto check-out
Detects departure via smart-lock, door sensor, or geofence, auto-confirms check-out, revokes access codes, and releases payout—no guest action needed while still logging condition evidence.
auto-assigned
Verified access hand-back
Lockbox and smart-lock sensors confirm the key is returned or door secured, notify the host automatically, and flag missing keys with next-guest coordination and replacement support.
auto-assigned
Guided host onboarding funnel
Adds a streamlined sign-up flow with local pricing guidance, photo help, and progress nudges, so recruited owners actually finish listing and go live faster.
auto-assigned
Target and convert host leads at scale
Adds data-driven targeting of likely hosts by neighborhood, local ambassador teams, and automated demand signals showing owners expected earnings, so recruitment balances supply against booker demand city by city.
auto-assigned
Snap-and-publish with auto-fill
Host photographs each room; the app detects amenities, writes the full listing, verifies the address, sets price and availability, and publishes—host just reviews and confirms.
auto-assigned
In-Stay Support Group
Guest-Host Communication Team
No track yet
Post static house info
Host fills in check-in steps, address, wifi, and house rules once; guest sees it all on the booking page after confirming.
auto-assigned
Manual check-in message
Host types address, door code, and directions into the message thread and sends it to the guest whenever they choose.
auto-assigned
Free-text house notes
A simple text box where the host types check-in steps, wifi password, house rules, and a few local tips, shown to the guest after booking.
auto-assigned
Manual arrival messages
Guest and host type free-form messages in the booking chat to share arrival times and schedule changes, keeping both sides informed the simple way.
auto-assigned
Send message with instructions
Host manually types check-in steps, address, and a welcome note in the booking message thread, sent whenever they remember to.
auto-assigned
Send check-in details
After booking, host manually messages the guest the address, door code, and arrival instructions through the in-app chat before check-in day.
auto-assigned
Direct message thread
Guest reports a problem through in-app messaging; host reads it and replies to clarify instructions or agree on a fix, all in one written thread.
auto-assigned
Basic message inbox
Prospective guests send the host a message; host reads and replies in a simple threaded inbox. Solves straightforward questions where the host is available to answer.
auto-assigned
In-app messaging thread
A simple chat between guest and host tied to the booking, with push and email alerts so guests can ask questions and hosts reply from anywhere.
auto-assigned
In-app messaging thread
A basic message thread between guest and host, hiding both parties' phone numbers and emails. Send a question, get a reply—all inside the app.
auto-assigned
Timestamped message history
Every message between host and guest is saved with sender and timestamp, so any promise or change said in chat can be scrolled back to and read later.
auto-assigned
Ask via message thread
Guest messages the host directly in the booking chat to ask for neighborhood tips; host replies in free text whenever they get to it.
auto-assigned
Persistent message thread
Every message between guest and host is saved in one dated thread you can scroll back through anytime, so nothing agreed on gets lost.
auto-assigned
House rules and check-in messaging
Host sets written house rules guests must agree to at booking, and messages the guest directly to confirm expectations. Solves most respectful stays where a reminder is enough.
auto-assigned
Basic message inbox
Guests message the host with pre-booking questions; host reads and replies from a simple inbox with email and push notifications. Solves most straightforward questions.
auto-assigned
In-app guest messaging
A simple message thread between host and guest so questions during the stay reach the host directly, with push and email notifications for new messages.
auto-assigned
In-app messaging with notifications
Guest and host message directly in the app; both get push and email alerts on every new message so nothing gets missed.
auto-assigned
Basic in-app messaging
A simple text thread between guest and host tied to the booking, so both can ask questions and share details without swapping phone numbers.
auto-assigned
In-platform message inbox
Host receives guest messages in a shared inbox and replies from web or app, keeping all conversation on-platform with a full history.
auto-assigned
In-app messaging
Guest and host message directly in the app during the stay, so requests for extra towels, wifi codes, or questions reach the host in one place.
auto-assigned
Auto-send before arrival
Adds scheduled delivery so instructions and access details are messaged to the guest automatically a set time before check-in, plus a saved template reused across listings.
auto-assigned
Estimated arrival time field
Adds a structured expected-arrival time to the booking that either side can set or update, shown clearly on both dashboards alongside quick canned messages like "Running late".
auto-assigned
Notified real-time chat
Adds push and email notifications, read receipts, photo attachments, and typing indicators so questions reach the host instantly and get faster, richer answers.
auto-assigned
Host guidebook page
Host fills out a simple guidebook of favorite spots — food, transport, things to do — attached to the listing, so guests browse recommendations without waiting for a reply.
auto-assigned
Searchable, shareable history
Adds search across the thread, attachments for photos and documents, and the ability to reference the exact booking so past agreements are easy to find.
auto-assigned
Saved replies and house guide
Adds a shareable house manual (wifi, check-in, appliances, local tips) plus saved canned replies, so common mid-stay questions get answered instantly without retyping.
auto-assigned
Saved arrival template
Host saves a reusable check-in note with address, access, and house rules, then inserts it into any booking's thread in one tap.
auto-assigned
Schedule a check-in message
Host writes a reusable welcome note with directions, WiFi, and house rules once; it auto-sends at a set time before arrival, no manual reminder needed.
auto-assigned
Structured guidebook fields
Adds labeled sections—arrival, wifi, parking, appliances, checkout, and recommended places—so hosts fill in prompts instead of a blank box, giving guests an organized, skimmable guide.
auto-assigned
Save reusable check-in template
Host writes check-in instructions and a house guide once, saves them to the listing, and sends with one tap instead of retyping each time.
auto-assigned
Structured issue reports
Guest picks the problem type (WiFi, cleanliness, broken item, access) with photos; host gets a push alert, canned quick replies, and can log the agreed remedy.
auto-assigned
Mobile alerts and canned replies
Push and email notifications for new questions, plus saved reply templates for common questions like check-in, parking, and pets, so hosts respond fast from their phone.
auto-assigned
Saved answers and house guide
Hosts post a house manual (wifi, checkout, appliances) and one-tap canned replies for common questions, so many answers appear instantly without waiting for the host.
auto-assigned
Push alerts and quick replies
Adds instant push and email notifications for new messages plus saved reply templates, so hosts answer common questions fast without missing a request.
auto-assigned
Guest reputation and deposit
Adds guest verified identity, past-stay review score visible before accepting, and a refundable security deposit held to cover damage. Deters careless guests and covers minor incidents.
auto-assigned
Saved replies and details
Adds saved reply templates for common questions, listing details attached to the thread, read receipts, and typing status, so hosts answer faster and more consistently.
auto-assigned
Push alerts and quick replies
Adds instant push notifications for new guest messages plus saved canned replies and a house-guide with wifi, parking, and appliance instructions the guest can self-serve anytime.
auto-assigned
Response-time expectations
Show the host's typical response time on the listing and thread, remind hosts of pending messages, and nudge slow responders so guests know when to expect a reply.
auto-assigned
Automatic timing reminders
Sends push and email reminders before check-in prompting guests to confirm arrival time, and alerts the host automatically when the guest edits their ETA.
auto-assigned
Guided quick answers
Adds tappable common questions (wifi, check-in, parking) that auto-answer from listing details, plus suggested replies for hosts—so many questions resolve without waiting.
auto-assigned
Instant answers and canned replies
An automated help center answers common questions instantly, plus saved quick replies for hosts and smart suggestions—so routine questions get resolved without waiting for the host.
auto-assigned
Searchable, permanent thread
Adds full-text search and a permanent, un-deletable thread per booking, so either side can quickly find a specific agreement instead of scrolling through the whole conversation.
auto-assigned
Rich real-time chat
Adds instant delivery, read receipts, photo and location sharing, and push notifications, so questions during the stay get answered quickly with useful context attached.
auto-assigned
Flagged agreements and changes
Lets either side mark a message as an agreement or booking change; flagged items are pinned to a summary panel both parties can see and reference at a glance.
auto-assigned
Map-pinned local guide
Guidebook picks appear as pins on a map with categories, distances, and photos, so guests see exactly where each recommendation is relative to the home.
auto-assigned
Auto-logged trip timeline
Adds an automatic record of check-in details, address, house rules, and receipts alongside messages, so the whole stay is documented in one place.
auto-assigned
Guided quick replies
Adds saved canned answers, one-tap questions for common needs (WiFi, check-in, parking), and auto-surfaced listing details, so most messages resolve without typing.
auto-assigned
Scheduled auto-send
Arrival details send automatically at a set time before check-in, with a structured card showing address, code, parking, and Wi-Fi.
auto-assigned
Build a digital guidebook
Host creates a structured arrival guide—entry steps, WiFi, appliance tips, local recommendations—shown to the guest in-app with photos and a map, updatable anytime.
auto-assigned
Time-gated access and reminders
Access codes and sensitive details unlock only near check-in; guests get map directions, arrival reminders, and a read receipt so hosts know info landed.
auto-assigned
Map-pinned recommendations
Hosts pin favorite restaurants, cafés, and sights on a map with notes; guests get an interactive local guide with directions from the home, plus timed check-in messages.
auto-assigned
Smart context and suggested answers
Adds listing details, calendar availability, and guest profile inline, with suggested answers drawn from your listing so hosts confirm availability and suitability in one tap.
auto-assigned
Approved noise and occupancy sensors
Host installs privacy-safe decibel and occupancy monitors that alert on loud parties or extra guests, without cameras inside. Catches problems mid-stay so hosts can intervene early.
auto-assigned
Guided resolution workflow
Each issue becomes a tracked ticket with status, timers, and suggested remedies; host can dispatch a cleaner or handyman and issue partial refunds without leaving the flow.
auto-assigned
Assisted resolution and support handoff
Adds issue reporting with photos, refund or partial-refund tools, and escalation to platform support when a problem (broken heat, wrong access) can't be solved between the two.
auto-assigned
Auto-answer assistant
An assistant answers routine questions from the listing and house guide automatically, hands off to the host for anything it can't cover, and translates across languages.
auto-assigned
Issue tickets and local help
Guests flag a problem as a tracked request; host assigns a cleaner or handyman, shares local contacts, and platform support steps in if the host is unreachable.
auto-assigned
Scheduled auto-replies
Adds automatic messages triggered by booking events and quiet-hours auto-responses that set reply-time expectations and share check-in details without the host typing.
auto-assigned
Auto-send timed welcome message
Instructions, house guide, and welcome message deliver automatically a set time before check-in, with photos, wifi details, and a map pin, no host action needed.
auto-assigned
Auto-answers and quick replies
Auto-answers pull check-in times, house rules, and amenities straight from the listing; guests tap quick-reply chips and get instant responses even when the host is away.
auto-assigned
Automated protection and resolution
Real-time alerts, backed damage claims paid by the platform, one-tap escalation to support or local help, and an automatic post-stay condition check. Handles nearly every incident end to end.
auto-assigned
Live arrival tracking
Guest optionally shares live location en route so the host sees a real-time ETA and map, with automatic late-check-in handoff to lockbox or key instructions.
auto-assigned
AI stay assistant
An assistant answers instantly from the listing, house manual, and local area, translates across languages, and escalates to the host only when it can't help.
auto-assigned
Confirmed agreements on record
Turns key promises into mutually confirmed records both sides tap to accept, linked to the booking and usable as evidence if a dispute or claim is opened.
auto-assigned
Dispute-ready evidence record
Adds tamper-proof, timestamped logs that support can pull directly, turning the conversation into official evidence when a claim or dispute needs resolving.
auto-assigned
Translated assisted messaging
Adds automatic two-way translation, AI-drafted replies from listing info, and safety monitoring that flags off-platform or abusive contact, so any two parties communicate clearly and safely.
auto-assigned
Personalized trip suggestions
Combines host picks with guest interests and stay dates to suggest a tailored itinerary — nearby events, bookable reservations, and transit routes — with the host able to endorse each.
auto-assigned
AI concierge with human escalation
An AI assistant answers most stay questions instantly using listing and local details, handles them 24/7, and escalates to the host or support when it can't resolve.
auto-assigned
Automate the full arrival flow
Trigger-based welcome sequence: unique door codes generated per stay, arrival-time reminders, live check-in status, and instant answers to common questions so guests self-serve entry.
auto-assigned
Guided smart check-in
Step-by-step interactive check-in guide with photos, smart-lock codes, translated instructions, and an in-app assistant answering common arrival questions from the house info automatically.
auto-assigned
Smart trip-aware guide
Auto-suggests popular nearby spots from listing data, translates the guide into the guest's language, and surfaces the right info at the right moment—arrival details on check-in day, tips during the stay.
auto-assigned
Smart access delivery
Time-boxed codes or smart-lock keys unlock only during the stay, with map directions, read receipts, and reminders that resend if the guest hasn't opened them.
auto-assigned
Deliver smart arrival guidebook
A live check-in hub gives directions, door codes, house rules, local tips, and in-app chat, updating in real time and prompting the host only when the guest has a question.
auto-assigned
AI concierge replies
An AI assistant drafts or sends replies using listing data, local knowledge, and past conversations, handling multi-language questions and nudging guests to book, with host oversight.
auto-assigned
AI auto-responder
An AI assistant answers common pre-booking questions instantly using your listing, calendar, and policies, drafts replies for anything unusual, and hands off to you only when needed.
auto-assigned
AI concierge assistant
An AI assistant drafts or auto-answers guest questions from listing details and past chats, handles local recommendations, and escalates only what needs the host.
auto-assigned
Proactive stay concierge
Adds automated check-in nudges, smart-lock and device troubleshooting, 24/7 assistant that answers routine questions from the house guide, and instant local-pro dispatch for emergencies.
auto-assigned
Managed resolution with support backstop
Unresolved issues auto-escalate to platform support with rebooking, guarantee payouts, and vetted local vendors; smart-home data confirms fixes, closing nearly every problem end to end.
auto-assigned
Automated concierge response
AI assistant answers common questions instantly, dispatches vetted local vendors for repairs, offers refunds or rebooking for serious issues, and escalates only true emergencies to the host.
auto-assigned
Live-context concierge
Assistant resolves issues end to end—dispatches cleaners or repairs, arranges local recommendations and bookings, and escalates urgent problems to 24/7 support with full stay context.
auto-assigned
Problem Resolution Team
No track yet
Report via support message
Guest reports the mismatch through a simple in-app form or support message describing the problem, and a human agent follows up manually to resolve it.
auto-assigned
Report issue in chat
Guest messages the host directly in-app about the broken item, with photo attachments and timestamps, so both sides have a clear record of the problem.
auto-assigned
Emergency contacts and report button
A visible in-app button to report a safety concern, plus one-tap access to the host's phone and local emergency numbers for the listing's area.
auto-assigned
Report from the booking
A 'Report a problem' button on the active booking opens a form where the guest describes the issue and attaches photos, sent straight to the host.
auto-assigned
Contact host directly
In-app message thread and phone number to reach the host when something goes wrong, plus a link to house rules and basic help articles.
auto-assigned
Contact support form
Guest submits a help request with booking details and problem description; support team reviews and replies by email, solving straightforward disputes that don't need urgency.
auto-assigned
File a dispute ticket
Either side reports a problem through a simple form, attaches photos and messages, and platform support reviews it and issues a written decision by email.
auto-assigned
Structured claim with photo evidence
Adds a guided flow to pick the specific issue, upload photos and timestamps, and message the host directly, opening a tracked case with a clear response window.
auto-assigned
Guided step-by-step listing builder
Adds a walkthrough that collects room count, amenities, house rules, and cancellation policy, with tips at each step so first-time hosts finish a complete, competitive listing.
auto-assigned
Structured issue tickets
Adds a guided report form (category, urgency, photos) that opens a tracked ticket, notifies the host instantly, and shows status updates until the fix is confirmed.
auto-assigned
Guided issue categories
Adds structured categories (cleanliness, access, safety, amenities missing) with tailored questions, so the guest reports faster and the host gets clear, actionable detail.
auto-assigned
Track and tier rewards
Adds a referral dashboard showing pending, earned, and redeemed credits, plus separate reward amounts for referring a guest versus a host.
auto-assigned
Guided safety report with support handoff
A structured flow captures the issue type, photos, and details, then routes urgent cases to a human safety agent and logs everything to the booking record.
auto-assigned
Report a problem flow
Guided form to report specific issues (dirty, wrong listing, no access), attach photos, and open a support ticket with a tracked status and expected response time.
auto-assigned
In-app case with evidence
Adds a tracked case tied to the booking, photo and message uploads, status updates, and a live chat handoff to a support agent for faster resolution.
auto-assigned
Calendar sync and stale-date alerts
Two-way iCal sync with other booking sites prevents double-bookings, and alerts flag listings with no updates or fully blocked dates for weeks.
auto-assigned
Guided evidence and refund ruling
Adds a structured claim flow that collects the booking, messages, and evidence in one place, then support applies the refund or payout policy and moves escrowed money accordingly.
auto-assigned
Escalate to support
If the host doesn't respond in time, the guest escalates to our support team in-thread, with the full report, photos, and booking context already attached.
auto-assigned
Guaranteed refund and rebooking
Adds automatic protection: if unresolved, the guest gets a refund from escrow and help finding a comparable home nearby, with the host's payout held pending review.
auto-assigned
Support-backed resolution
If the host doesn't respond in time, platform support steps in to arrange repairs, offer partial refunds, or rebook the guest elsewhere under the guarantee.
auto-assigned
24/7 safety line with rebooking
Round-the-clock live safety support that can relocate the guest to a new listing or hotel, issue refunds, and hold the host accountable, all mid-stay.
auto-assigned
Guaranteed resolution paths
Adds clear escalation tiers with response-time promises, refund or rebooking options triggered directly from the case, and payout held until the dispute closes.
auto-assigned
24/7 human support with rebooking
Round-the-clock support agents who mediate host disputes, arrange a refund or comparable replacement stay on the spot, and back it with the listing-not-as-described guarantee.
auto-assigned
Policy-backed resolution center
Adds a self-serve resolution center showing the relevant policy, a proposed outcome both sides can accept, deadlines that auto-decide if ignored, and automatic escrow adjustment on ruling.
auto-assigned
Guided resolution and refunds
Report triggers resolution options—rebooking help, partial refund, or full refund from escrow—tracked to closure with our guarantee backing the guest when the stay isn't as described.
auto-assigned
Instant automated resolution
Adds evidence-scored auto-decisions, real-time rebooking into equivalent verified homes, and outcomes feeding host reviews and listing accuracy scoring to prevent repeat mismatches.
auto-assigned
Automated fix coordination
Connects hosts to a vetted local repair network with one-tap dispatch, live scheduling, cost handling, and auto-applied compensation—resolving most issues without either party chasing anyone.
auto-assigned
24/7 urgent response line
Adds round-the-clock phone and chat support, safety escalation for unsafe stays, instant emergency rebooking into a nearby home, and automated compensation for verified issues.
auto-assigned
Assisted triage and appeals
Adds automated triage that scores evidence against policy to suggest outcomes, fast-tracks clear cases, routes complex ones to specialists, and offers a documented appeal with final protection payout.
auto-assigned
Proactive safety monitoring and response
Emergency services integration, real-time location sharing, automatic listing suspension for verified hazards, and pattern detection that flags unsafe homes before guests arrive.
auto-assigned
Proactive resolution engine
System detects check-in failures and unanswered messages, auto-offers instant refunds or nearby rebookings before the guest asks, and routes urgent safety issues to emergency support.
auto-assigned
Automated demand-driven recruiting
Continuously forecasts shortages by neighborhood and date, auto-triggers tailored outreach, incentives, and onboarding support, and measures conversion to keep supply balanced against live demand.
auto-assigned
Automate dynamic pricing and availability rules
Let prices adjust automatically to demand, events, and lead time within limits you set, with rules for gaps, last-minute discounts, and prep days—hands-off after setup.
14Product roadmap
Given our execution capacity and structure, which features should each team tackle first, second, third?
Create your first track