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07
Features
AI Content
07
Features
AI Content
Within each use case and job, what features might help them achieve their goals?
Problem domain
Account setup and onboarding
Account setup and onboarding
p
5
Use case
Rider first-time signup
Rider first-time signup
p
6
Job
Register with phone number
Register with phone number
4/4 features
Job
Enter basic profile details
Enter basic profile details
4/4 features
Job
Grant location and notification permissions
Grant location and notification permissions
4/4 features
Job
See the ride screen for the first time
See the ride screen for the first time
4/4 features
Job
Create an account identity
Create an account identity
4/4 features
Job
Confirm ownership of a contact method
Confirm ownership of a contact method
4/4 features
Job
Reach a ready-to-ride state
Reach a ready-to-ride state
4/4 features
Use case
Add a card on file
Add a card on file
p
7
Job
Enter card details manually
Enter card details manually
4/4 features
Job
Add a digital wallet
Add a digital wallet
4/4 features
Job
Verify the card is chargeable
Verify the card is chargeable
4/4 features
Job
Set a default payment method
Set a default payment method
4/4 features
Job
Enter payment card details
Enter payment card details
4/4 features
Job
Validate the card is chargeable
Validate the card is chargeable
4/4 features
Job
Set a default payment method
Set a default payment method
4/4 features
Use case
Rider identity verification
Rider identity verification
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27
Job
Confirm contact ownership
Confirm contact ownership
4/4 features
Job
Verify payment as identity anchor
Verify payment as identity anchor
4/4 features
Job
Confirm the rider is a real person
Confirm the rider is a real person
4/4 features
Job
Tie the account to a verifiable identity
Tie the account to a verifiable identity
4/4 features
Use case
Driver first-time signup
Driver first-time signup
p
15
Job
Register as a driver
Register as a driver
4/4 features
Job
See the requirements checklist
See the requirements checklist
4/4 features
Job
Set up earnings payout
Set up earnings payout
4/4 features
Job
Create a driver account
Create a driver account
4/4 features
Job
Learn the requirements to go online
Learn the requirements to go online
4/4 features
Job
Reach a submit-for-review state
Reach a submit-for-review state
4/4 features
Use case
Driver document and vehicle verification
Driver document and vehicle verification
p
16
Job
Upload license and insurance
Upload license and insurance
4/4 features
Job
Register a vehicle
Register a vehicle
4/4 features
Job
Pass background screening
Pass background screening
4/4 features
Job
Verify driver identity with a selfie
Verify driver identity with a selfie
4/4 features
Job
Submit required documents
Submit required documents
4/4 features
Job
Register a vehicle
Register a vehicle
4/4 features
Job
Pass a background and eligibility check
Pass a background and eligibility check
4/4 features
Use case
Account access and recovery
Account access and recovery
p
28
Job
Sign back in on a returning session
Sign back in on a returning session
4/4 features
Job
Recover a lost account
Recover a lost account
4/4 features
Job
Move to a new device or number
Move to a new device or number
4/4 features
Job
Authenticate a returning user
Authenticate a returning user
4/4 features
Job
Restore access after credential loss
Restore access after credential loss
4/4 features
Job
Preserve account data across devices
Preserve account data across devices
4/4 features
Problem domain
Ride request and real-time matching
Ride request and real-time matching
p
1
Use case
Everyday on-demand ride
Everyday on-demand ride
p
3
Job
Single-tap request from current spot
Single-tap request from current spot
4/4 features
Job
Confirm the ride before committing
Confirm the ride before committing
4/4 features
Job
Cancel or retry a request
Cancel or retry a request
4/4 features
Job
Request a ride from my exact location
Request a ride from my exact location
4/4 features
Job
Confirm the request was received
Confirm the request was received
4/4 features
Job
See that a driver is being found
See that a driver is being found
4/4 features
Use case
Setting pickup and destination
Setting pickup and destination
p
2
Job
Confirm auto-detected pickup
Confirm auto-detected pickup
4/4 features
Job
Enter a destination
Enter a destination
4/4 features
Job
Adjust pickup in tricky spots
Adjust pickup in tricky spots
4/4 features
Job
Set my pickup point precisely
Set my pickup point precisely
4/4 features
Job
Enter my destination
Enter my destination
4/4 features
Job
Correct a wrong location
Correct a wrong location
4/4 features
Use case
Real-time driver matching
Real-time driver matching
p
4
Job
Match to the nearest driver
Match to the nearest driver
4/4 features
Job
Handle a declined or missed match
Handle a declined or missed match
4/4 features
Job
See the matched driver's details
See the matched driver's details
4/4 features
Job
Match the request to a nearby driver
Match the request to a nearby driver
4/4 features
Job
Assign without human intervention
Assign without human intervention
4/4 features
Job
Reassign quickly if the first driver falls through
Reassign quickly if the first driver falls through
4/4 features
Use case
Driver receiving dispatch
Driver receiving dispatch
p
5
Job
Go online and become available
Go online and become available
4/4 features
Job
Receive and accept a request
Receive and accept a request
4/4 features
Job
Navigate to the rider
Navigate to the rider
4/4 features
Job
Receive a nearby ride request
Receive a nearby ride request
4/4 features
Job
Accept a dispatched trip
Accept a dispatched trip
4/4 features
Job
Navigate to the rider
Navigate to the rider
4/4 features
Use case
Matching under high demand
Matching under high demand
p
30
Job
Request during surge pricing
Request during surge pricing
4/4 features
Job
Wait for supply to catch up
Wait for supply to catch up
4/4 features
Job
Match at a crowded pickup point
Match at a crowded pickup point
4/4 features
Job
Match despite scarce supply
Match despite scarce supply
4/4 features
Job
See the surge multiplier plainly
See the surge multiplier plainly
4/4 features
Job
Draw more drivers toward the demand
Draw more drivers toward the demand
4/4 features
Problem domain
Pickup, on-trip, and drop-off experience
Pickup, on-trip, and drop-off experience
p
2
Use case
Curbside street pickup
Curbside street pickup
p
1
Job
Set an accurate pickup point
Set an accurate pickup point
4/4 features
Job
Watch the driver approach
Watch the driver approach
4/4 features
Job
Find each other at the curb
Find each other at the curb
4/4 features
Job
Message or call the driver
Message or call the driver
4/4 features
Job
Set the exact pickup point
Set the exact pickup point
4/4 features
Job
Track the driver's live approach on the map
Track the driver's live approach on the map
4/4 features
Job
Identify each other at the curb
Identify each other at the curb
4/4 features
Job
Coordinate the meeting moment
Coordinate the meeting moment
4/4 features
Use case
Managed venue and building pickup
Managed venue and building pickup
p
29
Job
Find the designated pickup zone
Find the designated pickup zone
4/4 features
Job
Coordinate timing with the driver
Coordinate timing with the driver
4/4 features
Job
Learn the designated pickup zone
Learn the designated pickup zone
4/4 features
Job
Navigate from inside to the zone
Navigate from inside to the zone
4/4 features
Job
Coordinate timing so neither waits long
Coordinate timing so neither waits long
4/4 features
Use case
Airport pickup
Airport pickup
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31
Job
Determine the correct pickup zone
Determine the correct pickup zone
4/4 features
Job
Navigate from terminal to pickup
Navigate from terminal to pickup
4/4 features
Job
Match driver in high-density crowd
Match driver in high-density crowd
4/4 features
Job
Coordinate tight staging timing
Coordinate tight staging timing
4/4 features
Job
Determine the correct pickup zone
Determine the correct pickup zone
4/4 features
Job
Navigate from baggage claim to the zone
Navigate from baggage claim to the zone
4/4 features
Job
Identify each other in a crowd
Identify each other in a crowd
4/4 features
Job
Coordinate tight timing
Coordinate tight timing
4/4 features
Use case
Large event egress
Large event egress
p
32
Job
Navigate to an event pickup point
Navigate to an event pickup point
4/4 features
Job
Understand surge and wait honestly
Understand surge and wait honestly
4/4 features
Job
Meet the driver in the crowd
Meet the driver in the crowd
4/4 features
Job
Find a designated event pickup point
Find a designated event pickup point
4/4 features
Job
Coordinate meeting amid a crowd
Coordinate meeting amid a crowd
4/4 features
Job
Understand the wait and surge honestly
Understand the wait and surge honestly
4/4 features
Use case
Live trip tracking on the map
Live trip tracking on the map
p
10
Job
Follow the route in real time
Follow the route in real time
4/4 features
Job
Read an accurate arrival ETA
Read an accurate arrival ETA
4/4 features
Job
Notice and understand delays
Notice and understand delays
4/4 features
Job
Track the car's live position
Track the car's live position
4/4 features
Job
Read an accurate, updating ETA
Read an accurate, updating ETA
4/4 features
Job
See the planned route and destination
See the planned route and destination
4/4 features
Use case
Feeling safe and in control during the trip
Feeling safe and in control during the trip
p
24
Job
Verify trip legitimacy
Verify trip legitimacy
4/4 features
Job
Share trip status with a trusted contact
Share trip status with a trusted contact
4/4 features
Job
Reach help during the ride
Reach help during the ride
4/4 features
Job
Verify the driver and vehicle
Verify the driver and vehicle
4/4 features
Job
Share the trip with a trusted contact
Share the trip with a trusted contact
4/4 features
Job
Access help during the ride
Access help during the ride
4/4 features
Use case
Drop-off and trip completion
Drop-off and trip completion
p
12
Job
Confirm the exact drop-off spot
Confirm the exact drop-off spot
4/4 features
Job
Settle payment on exit
Settle payment on exit
4/4 features
Job
Rate and review the trip
Rate and review the trip
4/4 features
Job
Confirm the exact drop-off point
Confirm the exact drop-off point
4/4 features
Job
Settle payment invisibly on exit
Settle payment invisibly on exit
4/4 features
Job
Rate and review the trip
Rate and review the trip
4/4 features
Problem domain
Transparent pricing and cashless payment
Transparent pricing and cashless payment
p
3
Use case
Upfront fare preview
Upfront fare preview
p
8
Job
Single-tap price check
Single-tap price check
4/4 features
Job
Compare ride options by price
Compare ride options by price
4/4 features
Job
Estimate before leaving home
Estimate before leaving home
4/4 features
Job
Enter pickup and destination
Enter pickup and destination
4/4 features
Job
See the full trip price before requesting
See the full trip price before requesting
4/4 features
Job
Decide whether the price is acceptable
Decide whether the price is acceptable
4/4 features
Use case
Understanding surge pricing
Understanding surge pricing
p
21
Job
See the surge multiplier upfront
See the surge multiplier upfront
4/4 features
Job
Decide whether to wait out surge
Decide whether to wait out surge
4/4 features
Job
Confirm acceptance of a surged fare
Confirm acceptance of a surged fare
4/4 features
Job
See the surge multiplier plainly
See the surge multiplier plainly
4/4 features
Job
Understand that surge means a car will actually come
Understand that surge means a car will actually come
4/4 features
Job
Choose to accept, wait, or change plans
Choose to accept, wait, or change plans
4/4 features
Use case
Cashless payment on file
Cashless payment on file
p
9
Job
Add a card during onboarding
Add a card during onboarding
4/4 features
Job
Automatic charge at trip end
Automatic charge at trip end
4/4 features
Job
Manage multiple payment methods
Manage multiple payment methods
4/4 features
Job
Update or fix a failed card
Update or fix a failed card
4/4 features
Job
Add a credit card to the account
Add a credit card to the account
4/4 features
Job
Pay automatically at the end of each trip
Pay automatically at the end of each trip
4/4 features
Job
Leave the car without any payment step
Leave the car without any payment step
4/4 features
Use case
Receipts and trip records
Receipts and trip records
p
20
Job
Itemized trip receipt
Itemized trip receipt
4/4 features
Job
Trip and spending history
Trip and spending history
4/4 features
Job
Expense-ready records
Expense-ready records
4/4 features
Job
Receive an itemized receipt after each trip
Receive an itemized receipt after each trip
4/4 features
Job
Review past trips and their costs
Review past trips and their costs
4/4 features
Use case
Resolving fare questions
Resolving fare questions
p
34
Job
Report a fare that looks wrong
Report a fare that looks wrong
4/4 features
Job
Adjustment for a changed route
Adjustment for a changed route
4/4 features
Job
Refund for a cancelled or failed trip
Refund for a cancelled or failed trip
4/4 features
Job
Flag a charge that looks wrong
Flag a charge that looks wrong
4/4 features
Job
Get the fare reviewed and corrected if needed
Get the fare reviewed and corrected if needed
4/4 features
Use case
Promotions and fare adjustments
Promotions and fare adjustments
p
35
Job
Apply a promo code or credit
Apply a promo code or credit
4/4 features
Job
Split fare with co-riders
Split fare with co-riders
4/4 features
Job
Earn and redeem referral credit
Earn and redeem referral credit
4/4 features
Job
Apply a promo or credit before requesting
Apply a promo or credit before requesting
4/4 features
Job
Split a fare across riders automatically
Split a fare across riders automatically
4/4 features
Problem domain
Trust, safety, and accountability
Trust, safety, and accountability
p
6
Use case
Knowing who's picking you up
Knowing who's picking you up
p
11
Job
Matching the car at pickup
Matching the car at pickup
4/4 features
Job
Confirming the driver's identity
Confirming the driver's identity
4/4 features
Job
Driver confirming the rider
Driver confirming the rider
4/4 features
Job
See the assigned driver's name and photo
See the assigned driver's name and photo
4/4 features
Job
Match the license plate and car model to the app
Match the license plate and car model to the app
4/4 features
Job
Verify the driver before entering the vehicle
Verify the driver before entering the vehicle
4/4 features
Use case
Rating each other after the trip
Rating each other after the trip
p
19
Job
Rider rating the driver
Rider rating the driver
4/4 features
Job
Driver rating the rider
Driver rating the rider
4/4 features
Job
Seeing your own reputation
Seeing your own reputation
4/4 features
Job
Rate the counterpart after the trip
Rate the counterpart after the trip
4/4 features
Job
Leave optional feedback on what went well or wrong
Leave optional feedback on what went well or wrong
4/4 features
Job
Carry a behavior record into future matches
Carry a behavior record into future matches
4/4 features
Use case
Removing persistently bad actors
Removing persistently bad actors
p
26
Job
Escalating serious safety reports
Escalating serious safety reports
4/4 features
Job
Deactivating low-rated drivers
Deactivating low-rated drivers
4/4 features
Job
Deactivating abusive riders
Deactivating abusive riders
4/4 features
Job
Track ratings and reports over time
Track ratings and reports over time
4/4 features
Job
Identify persistently low performers
Identify persistently low performers
4/4 features
Job
Deactivate accounts that stay below the bar
Deactivate accounts that stay below the bar
4/4 features
Use case
Staying safe during the ride
Staying safe during the ride
p
25
Job
Sharing trip status with a contact
Sharing trip status with a contact
4/4 features
Job
Raising an alarm mid-trip
Raising an alarm mid-trip
4/4 features
Job
Share live trip status with a trusted contact
Share live trip status with a trusted contact
4/4 features
Job
Reach emergency help during the trip
Reach emergency help during the trip
4/4 features
Job
Keep a record of the route taken
Keep a record of the route taken
4/4 features
Use case
Keeping a record of every trip
Keeping a record of every trip
p
33
Job
Keep a record of trip details and route
Keep a record of trip details and route
4/4 features
Job
Tie each trip to identified rider and driver
Tie each trip to identified rider and driver
4/4 features
Job
Resolve complaints against the record
Resolve complaints against the record
4/4 features
Problem domain
Supply growth and city liquidity
Supply growth and city liquidity
p
4
Use case
Driver recruitment and signup
Driver recruitment and signup
p
13
Job
Discover the earning opportunity
Discover the earning opportunity
4/4 features
Job
Submit driver application
Submit driver application
4/4 features
Job
Pass background and vehicle checks
Pass background and vehicle checks
4/4 features
Job
Activate and take first trip
Activate and take first trip
4/4 features
Job
Learn how driving and pay work
Learn how driving and pay work
4/4 features
Job
Submit personal, vehicle, and license details
Submit personal, vehicle, and license details
4/4 features
Job
Pass background and document checks
Pass background and document checks
4/4 features
Job
Track application status to activation
Track application status to activation
4/4 features
Use case
Driver onboarding and readiness
Driver onboarding and readiness
p
14
Job
Learn the driver app
Learn the driver app
4/4 features
Job
Set up payouts
Set up payouts
4/4 features
Job
Understand quality expectations
Understand quality expectations
4/4 features
Job
Learn the driver app basics
Learn the driver app basics
4/4 features
Job
Configure bank details for payouts
Configure bank details for payouts
4/4 features
Job
Understand rating and quality expectations
Understand rating and quality expectations
4/4 features
Use case
Demand guidance and positioning
Demand guidance and positioning
p
22
Job
Decide when to go online
Decide when to go online
4/4 features
Job
Reposition toward demand
Reposition toward demand
4/4 features
Job
Respond to surge incentives
Respond to surge incentives
4/4 features
Job
Chase earnings incentives and bonuses
Chase earnings incentives and bonuses
4/4 features
Job
See where demand is right now
See where demand is right now
4/4 features
Job
Decide when to come online
Decide when to come online
4/4 features
Job
Choose where to reposition
Choose where to reposition
4/4 features
Use case
Driver earnings and retention
Driver earnings and retention
p
23
Job
Track earnings and history
Track earnings and history
4/4 features
Job
Resolve trip and pay disputes
Resolve trip and pay disputes
4/4 features
Job
Maintain account standing
Maintain account standing
4/4 features
Job
Stay engaged over time
Stay engaged over time
4/4 features
Job
See a clear breakdown of earnings
See a clear breakdown of earnings
4/4 features
Job
Get help with trip and pay issues
Get help with trip and pay issues
4/4 features
Job
Feel it's worth continuing to drive
Feel it's worth continuing to drive
4/4 features
Use case
City launch and liquidity building
City launch and liquidity building
p
17
Job
Seed initial driver supply
Seed initial driver supply
4/4 features
Job
Monitor city wait times
Monitor city wait times
4/4 features
Job
Balance supply and demand growth
Balance supply and demand growth
4/4 features
Job
Cross the density threshold and stabilize
Cross the density threshold and stabilize
4/4 features
Job
Replicate into the next geography
Replicate into the next geography
4/4 features
Job
Seed enough drivers before demand ramps
Seed enough drivers before demand ramps
4/4 features
Job
Monitor and improve wait times
Monitor and improve wait times
4/4 features
Job
Balance both sides to hit reliability
Balance both sides to hit reliability
4/4 features
Use case
Real-time supply-demand balancing
Real-time supply-demand balancing
p
18
Job
Automatically match idle supply to demand
Automatically match idle supply to demand
4/4 features
Job
Absorb demand spikes
Absorb demand spikes
4/4 features
Job
Signal scarcity with transparent surge
Signal scarcity with transparent surge
4/4 features
Job
Match idle drivers to live requests
Match idle drivers to live requests
4/4 features
Job
Raise surge to attract supply where short
Raise surge to attract supply where short
4/4 features
Job
Recover coverage after demand spikes
Recover coverage after demand spikes
4/4 features
07Features
Within each use case and job, what features might help them achieve their goals?